Spa Receptionist

Four Seasons Hotels and Resorts; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hospitality company as a Spa Receptionist in Nashville. This role involves managing guest interactions, assisting with spa bookings, and ensuring a welcoming environment. Ideal candidates have experience in luxury hospitality and strong communication skills.

Qualifications

• At least one year of experience in a luxury hospitality environment preferred.
• Proficiency in English (reading, writing, speaking).

Responsibilities

• Handle all guest interactions with the highest level of hospitality.
• Assist guests at the Spa Reception Desk with booking treatments.
• Ensure compliance with daily checklists for maintenance and cleanliness.

Skills

Customer Service

Problem Solving

Multi-tasking

Communication

Education

High School education

Job description

Join to apply for the Spa Receptionist role at Four Seasons Hotels and Resorts

We are seeking a Spa Receptionist, an exciting opportunity to be part of Four Seasons Hotel and Private Residences Nashville!

Responsibilities Include (but Are Not Limited To):

1. Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; complaint resolution and assistance with spa-related guest inquiries.
2. Assist guests at the Spa Reception Desk with booking treatments, checking in and out of treatments, gift cards, and retail items. Assist guests to their Spa service appointments.
3. Respond to all interactions in an efficient, courteous, and professional manner to achieve maximum customer satisfaction and comfort.
4. Work harmoniously and professionally with co-workers and supervisors including assisting other staff with set-up and breakdown of their respective treatment areas when needed.
5. Enforce Spa and Fitness rules and regulations for all adult and junior guests.
6. Utilize reservation systems, maintenance records, and Guest Experience database to ensure guest satisfaction with all services provided in the Spa and Fitness areas.
7. Accurately complete transactions, handle cash and cash banks.
8. Set up, operate, and sanitize all Spa and Fitness areas properly.
9. Ensure compliance with daily, opening/closing checklists by inspecting all Spa and Fitness areas for maintenance, stock, cleanliness, and equipment condition.
10. Manage and stock retail offerings, including inventory processes and communication of product needs.

Preferred Qualifications and Skills:

1. High School education or equivalent experience.
2. CPR, First Aid certification preferred.
3. At least one year of experience in a luxury hospitality environment preferred.
4. Knowledge of Nashville and surrounding areas highly desirable, but not required.
5. Flexible schedule, able to work weekdays, weekends, holidays, evenings.
6. Ability to multi-task in a high-volume environment.
7. Strong problem-solving skills and ability to handle difficult situations and guests.
8. Proficiency in English (reading, writing, speaking).
9. Outgoing personality and comfort with customers.

Additional details about the location, company culture, benefits, and requirements are included in the full description.