Receptionist, Spa

Resorts World Las Vegas; Carthage (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading luxury resort is seeking a Spa Receptionist who will provide exceptional guest service while maintaining a polished demeanor. Responsibilities include guest interactions, scheduling spa appointments, and ensuring a clean environment. The ideal candidate will have customer service experience and the ability to work in a fast-paced setting.

Qualifications

• Minimum six months of Customer Service experience.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.

Responsibilities

• Welcome and interact with guests as they call and enter the facility.
• Schedule all spa appointments and provide guest information.
• Ensure all areas of the spa are clean and well maintained.

Skills

Customer Service

Communication

Multi-tasking

Attention to Detail

Education

High School Diploma or equivalent

Tools

Spa Booking System

Opera

HotSOS

Job description

As a Spa Receptionist, you will provide uncompromising levels of guest service while displaying an upbeat and positive demeanor. This role will also be responsible for exceeding guest expectations and proactively seek opportunities to enhance guest satisfaction through positive interactive skills.

Primary Job Duties : - Includes but is not limited to :

• Welcome and interact with guests as they call, enter and exit the facility.
• Check-in guests and notify team members of guest arrival.
• Provide a luxury experience while engaging conversations with guests and team members.
• Provide basic knowledge of attractions / restaurants in the Las Vegas area and provided by Resorts World Las Vegas.
• Maintain up-to-date knowledge of facility products, features and amenities.
• Schedule all spa appointments and provide guest information on available products and services.
• Process payments for guest services ordered from the spa.
• Ensure all areas of the spa and fitness center are kept clean and well maintained.
• Attend and participate in support training and staff meetings.
• Obtain and maintain position-specific licensing.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device / cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications : Includes but is not limited to :

• Interact with all guests in a luxury setting, using elegant language and behavior.
• Ability to multi-task, to engage with guests and also operate the spa booking system and phone lines.
• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends and holidays.
• Polished appearance and demeanor.
• Must be able to work in a fast-paced environment.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Ability to work in a standing position for over 50% of the scheduled shift.
• Attention to detail to ensure all information is confirmed for guest reservations.
• Knowledge of spa services and amenities to assist with any guest questions or requests.

Preferred :

• Experience working as a Spa Receptionist.
• Working knowledge of spa booking system(s).
• Working knowledge of Opera and / or HotSOS.
• Previous experience in a large, luxury resort setting.

Minimum Education and Experience :

• At least 18 years of age.
• High School Diploma or equivalent.
• Minimum six months of Customer Service experience.

Certificates, Licenses, Regulations :

• Proof of eligibility to work in the United States.

Physical Demands :

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• Prolonged standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 20 lbs .
• Eye / hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.