Spa Practice Experience Lead

Spaderma, Inc; Chicago (IL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401K

Paid time off

Employee discounts

Job summary

SpaDerma, based in Chicago, seeks a Practice Experience Manager to lead all spa operations and ensure an exceptional patient journey. This full-time role requires presence in the spa five days a week, with some evenings and weekends as needed.

You will drive revenue through booking optimization, team development, and alignment with company initiatives. The PEM will supervise front desk staff, coach for high standards, train new team members, and ensure booking accuracy and provider utilization.

Qualifications

• Minimum of 2 years of management experience.
• Bachelor’s degree preferred but not required.
• Aesthetics license a plus, but not required.
• Strong communication, organization, and leadership abilities.
• Proven track record in sales and customer relationship management.

Responsibilities

• Lead, manage, and develop the front desk team (PSAs).
• Provide ongoing coaching, feedback, and performance management to ensure high standards.
• Train and onboard new PSAs.
• Own front desk driven revenue metrics including booking conversion, pre-booking, membership, retail, and package sales.
• Drive team accountability to performance goals and KPIs.
• Oversee daily front desk operations to ensure efficiency and task completion.

Education

Bachelor's degree

Job description

SpaDerma, based in Chicago, seeks a Practice Experience Manager to lead all spa operations and ensure an exceptional patient journey. This full-time role requires presence in the spa five days a week, with some evenings and weekends as needed.

You will drive revenue through booking optimization, team development, and alignment with company initiatives. The PEM will supervise front desk staff, coach for high standards, train new team members, and ensure booking accuracy and provider utilization.