Spa Operations Supervisor — Wellness Scheduling Lead

Yora Nordic Spa; Portland (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health and wellness benefits

Paid time off

Employee wellness privileges and-discc

Bistro and retail discounts

Learning, growth and development

Job summary

Yora Nordic Spa is assembling its founding wellness team and seeks a Massage Supervisor to lead the daily operation of the massage suite. You will schedule therapists, monitor treatment capacity, coordinate with Front Desk, ensure rooms and supplies are ready, and support recruitment and onboarding to build a high-performance team.

This on-site, full-time role starts near the end of October 2026 and requires a calm, organized approach, flexibility to meet demand, and a commitment to delivering a

Qualifications

• Experience supervising scheduling or operations in spa, wellness, hospitality, healthcare or a service environment.
• Experience creating employee schedules and coordinating daily staffing.
• Strong understanding of capacity management, appointment scheduling and resource utilization.
• Experience forecasting demand and adjusting staffing accordingly.
• Experience with inventory management, purchasing and supply ordering.
• Experience supporting recruitment, onboarding and employee performance.
• Excellent organizational, numerical and communication skills with adaptability.
• Proficient with scheduling, booking, POS, inventory and Microsoft Office systems.

Responsibilities

• Coordinate the daily Massage operation, including treatment schedules and room assignments.
• Build and maintain Therapist schedules based on forecasted demand.
• Monitor appointment availability, treatment capacity and room utilization.
• Adjust schedules in response to demand, cancellations and volume changes.
• Coordinate with Front Desk to manage changes and guest needs.
• Ensure treatment rooms, products, linens, equipment and supplies are ready.
• Maintain daily task lists, opening/closing, cleaning and documentation.
• Manage operational, licensing, certification and departmental documentation.
• Oversee inventory, ordering and par levels for products and supplies.
• Support recruitment, onboarding and orientation of therapists.
• Partner with Therapist Trainer on assessments and training.
• Set expectations and coach attendance, schedule adherence and performance.
• Prepare forecasts and use data to improve performance.
• Respond promptly to guest, equipment, maintenance and safety issues.

Skills

Supervisory experience

Scheduling experience

Operational experience

Forecasting demand

Inventory management

Recruitment & onboarding

MS Office

POS systems

Communication skills

Problem-solving

Tools

Microsoft Office

POS

Inventory management systems

Job description

Yora Nordic Spa is assembling its founding wellness team and seeks a Massage Supervisor to lead the daily operation of the massage suite. You will schedule therapists, monitor treatment capacity, coordinate with Front Desk, ensure rooms and supplies are ready, and support recruitment and onboarding to build a high-performance team.

This on-site, full-time role starts near the end of October 2026 and requires a calm, organized approach, flexibility to meet demand, and a commitment to delivering a