Spa Operations & Membership Lead

Massage Envy; Boca Raton (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Employee Assistance Program

Employee referral bonus

Tele-Health

Massage Envy Membership

30% off products

Job summary

Massage Envy in Boca Raton is seeking a capable leader to drive memberships and lead a team of caring professionals toward an exceptional guest experience. The role involves managing operations, promoting retail, coaching staff, and ensuring compliance in a fast-paced spa environment.

Ideal candidates have management or sales background in personal services, with a talent for motivating teams and maintaining a positive culture focused on client well-being.

Qualifications

• Have management and/or sales experience in a personal service environment such as a spa, salon, or gym.
• Are natural leaders who can motivate, coach and support a team.
• Can have tough conversations in a professional and constructive manner.
• Create a strong workplace culture where employees feel valued and connected to the mission.

Responsibilities

• Manage all operational aspects including driving memberships, promoting retail sales, guiding the team and overseeing deposits and inventory.
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance.
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment.
• Empower team members to improve and grow by setting clear expectations and providing ongoing training.
• Develop positive relationships with employees, members, and guests.

Skills

Leadership

Sales

Team coaching

Customer service

Job description

Massage Envy in Boca Raton is seeking a capable leader to drive memberships and lead a team of caring professionals toward an exceptional guest experience. The role involves managing operations, promoting retail, coaching staff, and ensuring compliance in a fast-paced spa environment.

Ideal candidates have management or sales background in personal services, with a talent for motivating teams and maintaining a positive culture focused on client well-being.