Spa Operations Leader: Drive Growth & Guest Experience

Massage Envy; Deerfield Beach (FL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

PTO

Employee Assistance Program

Employee referral bonus

Tele-Health for all employees

Massage Envy Membership

30% off products

Job summary

Massage Envy Deerfield Beach is seeking a dynamic leader to oversee daily operations, drive memberships, and coach a team of professionals in a spa environment. The role focuses on delivering an outstanding guest experience while managing deposits, inventory, and compliance.

The ideal candidate has management or sales experience in a personal service setting, with a talent for coaching, relationship-building, and maintaining a positive workplace culture that reflects the Massage Envy brand.

Qualifications

• Experience leading teams in personal service environments preferred.
• Ability to coach and motivate staff to deliver exceptional guest experiences.
• Strong communication and conflict resolution skills.

Responsibilities

• Oversee all operational aspects including memberships, retail sales, deposits, and inventory.
• Drive business growth by setting goals and analyzing performance.
• Resolve customer issues while maintaining a safe, therapeutic environment.
• Empower team through clear expectations and ongoing training.
• Build positive relationships with employees, members, and guests.

Skills

Leadership

Management

Sales experience

People development

Customer service

Job description

Massage Envy Deerfield Beach is seeking a dynamic leader to oversee daily operations, drive memberships, and coach a team of professionals in a spa environment. The role focuses on delivering an outstanding guest experience while managing deposits, inventory, and compliance.

The ideal candidate has management or sales experience in a personal service setting, with a talent for coaching, relationship-building, and maintaining a positive workplace culture that reflects the Massage Envy brand.