Dynamic Spa Manager — Lead, Grow Memberships & Team

Hand & Stone - Commack; Commack (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k)

Performance-based bonus

Competitive salary

Employee discounts

Flexible schedule

Health insurance

Job summary

Hand & Stone Massage and Facial Spa in Commack, New York seeks an energetic SPA MANAGER to lead daily operations, guest experiences, and a skilled team focused on health, beauty, and relaxation services.

The ideal candidate drives membership growth, coaching, and superior service in a fast-paced, hospitality-driven environment. Strong leadership and organizational skills are essential to maintain profitability and guest satisfaction.

Qualifications

• Lead all day-to-day spa operations and guest experience.
• Recruit, coach, mentor, and develop a high-performing team.
• Drive membership growth, retention, gift cards, and retail sales.
• Monitor KPIs and develop plans to hit financial goals.
• Manage payroll, budgeting, expenses, and daily cash handling.

Responsibilities

• Oversee daily spa operations and guest satisfaction.
• Create staff schedules and manage shift coverage.
• Foster a positive, energetic, performance-driven culture.
• Deliver exceptional service and resolve guest concerns quickly.
• Ensure compliance with safety standards and brand policies.

Skills

Spa management

Leadership

Team development

Customer service

Staff coaching

Job description

Hand & Stone Massage and Facial Spa in Commack, New York seeks an energetic SPA MANAGER to lead daily operations, guest experiences, and a skilled team focused on health, beauty, and relaxation services.

The ideal candidate drives membership growth, coaching, and superior service in a fast-paced, hospitality-driven environment. Strong leadership and organizational skills are essential to maintain profitability and guest satisfaction.