Spa Operations Leader: Elevate Guest Experience & Team

The Breakers Palm Beach; Florida; On-site; USD 80,000 - 110,000; Full time

Job summary

The Breakers Palm Beach seeks a Spa Manager to lead a diverse team of attendants, consultants, providers, and supervisors. You will direct daily operations, staffing, scheduling, procurement, revenue management, and safety training to ensure exceptional guest experiences.

Responsibilities include coaching, performance reviews, equipment maintenance, inventory control, and adherence to spa policies. A professional, energetic leader who fosters a motivating environment is essential.

Qualifications

• Strong leadership and communication abilities are essential for guiding the spa team.
• Knowledge of spa operations including staffing, scheduling, procurement, and revenue management.
• Experience in safety training and adherence to procedures is required.
• Ability to motivate staff and maintain a positive, professional environment.
• Professional appearance and demeanor at all times.

Responsibilities

• Provide leadership and direction to the spa team, including regular meetings and performance reviews.
• Ensure equipment is well-maintained and in good working order.
• Manage inventory effectively to meet guest needs and control expenses.
• Execute opening and closing procedures for all spa areas.
• Monitor staffing levels and schedule staff and client appointments for revenue.
• Anticipate and meet customer needs with diplomacy and care.
• Enforce staff discipline and performance improvement through the Staff Relations process.
• Implement and monitor training to maintain service standards and policies.

Skills

Leadership

Communication

Spa operations knowledge

Staff management

Safety training knowledge

Job description

The Breakers Palm Beach seeks a Spa Manager to lead a diverse team of attendants, consultants, providers, and supervisors. You will direct daily operations, staffing, scheduling, procurement, revenue management, and safety training to ensure exceptional guest experiences.

Responsibilities include coaching, performance reviews, equipment maintenance, inventory control, and adherence to spa policies. A professional, energetic leader who fosters a motivating environment is essential.