Spa Operations Lead & Wellness Team Coach (Flexible Hours)

Massage Envy; Carmel (IN); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Healthcare for full-time

401(k) matching

Paid time off

Referral bonus

Employee assistance program

Flexible schedule

Training provided

Free massage or service each month

Product discounts

Job summary

Massage Envy in Carmel, IN seeks a Manager to lead daily operations, drive memberships and retail sales, and coach a team of service professionals. The role emphasizes building a positive culture and maintaining a client-focused, therapeutic environment.

Qualified candidates bring leadership, sales experience in a personal service setting, and a commitment to coaching and growth within a franchise-driven organization.

Qualifications

• Management and/or sales experience in personal service (spa/salon/gym) preferred.
• Natural leaders who can build relationships while motivating, coaching and supporting a team.
• Able to have tough conversations professionally and constructively.
• Create a strong workplace culture where staff feel valued, issues resolved quickly and fairly, and all are connected to the mission.

Responsibilities

• Manage operations: drive memberships, promote retail, guide the team, oversee deposits and inventory, ensure compliance.
• Set goals, prioritize work, and analyze business performance for growth.
• Resolve customer challenges while maintaining a safe, therapeutic environment.
• Empower team with clear expectations, ongoing training, and regular performance reviews.
• Build positive relationships with employees, members, and guests.

Skills

Leadership

Management experience

Sales experience

Coaching

Customer service

Job description

Massage Envy in Carmel, IN seeks a Manager to lead daily operations, drive memberships and retail sales, and coach a team of service professionals. The role emphasizes building a positive culture and maintaining a client-focused, therapeutic environment.

Qualified candidates bring leadership, sales experience in a personal service setting, and a commitment to coaching and growth within a franchise-driven organization.