Wellness Spa Manager — Lead a Caring Team, Flexible Hours

Massage Envy; Laurel (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonuses & commissions

Healthcare covered

401(k) matching

Paid time off

Referral bonus

EAP (Employee Assistance Program)

Flexible schedule

Training & development

Free monthly service

Product discounts

Job summary

Massage Envy Laurel is seeking a capable manager to lead daily operations and drive member growth at our wellness-focused studio. You will coach a team of service professionals, promote retail products, manage deposits and inventory, and ensure compliant, safe service delivery.

The role emphasizes building a positive culture, delivering outstanding guest experiences, and advancing the franchise’s mission to help people feel their best.

Qualifications

• Management or sales experience in a personal service environment preferred.
• Massage industry experience is a plus but not required.
• Natural leader who can motivate and coach a team.
• Able to have tough conversations professionally and constructively.
• Create a workplace culture where employees feel valued and connected to the mission.

Responsibilities

• Manage all operational aspects including driving membership, promoting retail sales, guiding the team, managing deposits, overseeing inventory and compliance.
• Set goals, prioritize work and analyze business performance to drive growth.
• Resolve customer challenges while maintaining a safe, therapeutic environment.
• Empower team members through training and clear performance expectations.
• Develop positive relationships with employees, members and guests to strengthen loyalty.

Skills

Leadership

Sales experience

Customer service

Coaching

Communication

Job description

Massage Envy Laurel is seeking a capable manager to lead daily operations and drive member growth at our wellness-focused studio. You will coach a team of service professionals, promote retail products, manage deposits and inventory, and ensure compliant, safe service delivery.

The role emphasizes building a positive culture, delivering outstanding guest experiences, and advancing the franchise’s mission to help people feel their best.