Assistant Spa Manager

Massage Envy; Carmel (IN); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Healthcare for full-time

401(k) matching

Paid time off

Referral bonus

Employee assistance program

Flexible schedule

Training provided

Free massage or service each month

Product discounts

Job summary

Massage Envy in Carmel, IN seeks a Manager to lead daily operations, drive memberships and retail sales, and coach a team of service professionals. The role emphasizes building a positive culture and maintaining a client-focused, therapeutic environment.

Qualified candidates bring leadership, sales experience in a personal service setting, and a commitment to coaching and growth within a franchise-driven organization.

Qualifications

• Management and/or sales experience in personal service (spa/salon/gym) preferred.
• Natural leaders who can build relationships while motivating, coaching and supporting a team.
• Able to have tough conversations professionally and constructively.
• Create a strong workplace culture where staff feel valued, issues resolved quickly and fairly, and all are connected to the mission.

Responsibilities

• Manage operations: drive memberships, promote retail, guide the team, oversee deposits and inventory, ensure compliance.
• Set goals, prioritize work, and analyze business performance for growth.
• Resolve customer challenges while maintaining a safe, therapeutic environment.
• Empower team with clear expectations, ongoing training, and regular performance reviews.
• Build positive relationships with employees, members, and guests.

Skills

Leadership

Management experience

Sales experience

Coaching

Customer service

Job description

4000 W. 106th St. Suite 155, Carmel, IN 46032 Massage Envy - Sherry Keene

Be Empowered to Lead the Way to Wellness

At Massage Envy , we encourage you to be your best while you inspire a team of caring professionals to help others feel their best.

• Competitive base pay $18, bonuses, and commissions
• Employer-paid healthcare including medical, dental and vision plans for full-time employees
• Matching 401(k) for full-time employees
• Paid time off for full-time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• Discounts on products

Qualified Candidates:

• Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym. Massage industry experience is a PLUS but not required
• Are natural leaders who can build relationships while motivating, coaching and supporting a team
• Can have tough conversations in a professional and constructive manner
• Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission

Day-to-Day:

• Help manage all operational aspects including driving membership, promoting retail sales, guiding the team, managing deposits, overseeing inventory, ensuring compliance with all laws, and more.
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment
• Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly
• Develop positive relationships and build confidence with employees, members, and guests

Culture & Support:

• Award programs (like Manager of the Year)
• Leadership Training and Development that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays

ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.