Spa Operations Lead — Guest Experience & Team Training

Paylocity; Santa Fe (NM); On-site; USD 60,000 - 75,000; Full time

Job summary

Ojo Spa Resorts in New Mexico is seeking an Assistant Spa Manager to help oversee daily spa operations, front desk activities, and quality control. This role reports to the Spa Manager and supports staff, attendants, and supervisors to achieve department goals.

The position requires adaptability, a 45-50 hour work week, and collaboration across departments to deliver exceptional guest experiences while modeling the resort’s core values of accountability, excellence, and teamwork.

Qualifications

• Minimum of three (3) years of spa or hospitality management experience.
• CPR/AED certification Required (or willing to obtain upon hire)
• High school diploma (or equivalent.) Associates degree a plus.
• Computer and technology proficient in spa information systems, MS Outlook, Excel, and Word.
• Reliability and punctuality are critical.

Responsibilities

• Assist in the functionality and operations of the Spa under the direction and in the absence of the Spa Manager.
• Communicate effectively in a timely manner with staff and management regarding the daily operations and issues that arise.
• Assist the Spa Manager with spa activities, special projects, oversight of Supervisors and Attendants, and anything that will further the effectiveness of the department.
• Assist in the hiring, training, and supervising of spa staff, including orientation, training and scheduling staff using Paylocity, performance reviews and PIFs, and resolving basic employee relations issues.
• Promptly answer phones and provide accurate spa information; manage voicemails and texts.
• Oversee daily laundry services and inventory to ensure spa operates efficiently.
• Greet guests and train staff to provide excellent service.

Skills

Spa management

Staff supervision

Communication

Education

CPR/AED certification

High school diploma

Associates degree a plus

Tools

MS Outlook

Excel

Word

Job description

Ojo Spa Resorts in New Mexico is seeking an Assistant Spa Manager to help oversee daily spa operations, front desk activities, and quality control. This role reports to the Spa Manager and supports staff, attendants, and supervisors to achieve department goals.

The position requires adaptability, a 45-50 hour work week, and collaboration across departments to deliver exceptional guest experiences while modeling the resort’s core values of accountability, excellence, and teamwork.