Administrative Assistant

Ojo Spa Resorts

Ojo Caliente (NM)

On-site

USD 42,000 - 52,000

Full time

14 days+

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Benefits offered by this job

Medical benefits

Dental & Vision

401k with employer match

Employee Assistance Program (EAP)

Paid Time Off

Growth & development opportunities

Discounted meals & free holiday meals

Spa and restaurant discounts

Job summary

Ojo Spa Resorts in Ojo Caliente, NM is seeking an Administrative Assistant to support the General Manager, Assistant GM, resort owners and the Executive Assistant. This role is pivotal for maintaining operational flow, safeguarding historical records, and ensuring organizational continuity.

You will coordinate records, manage mail and packages, assist with guest-related communications, and help drive cross‑departmental initiatives that enhance guest experiences and preserve the resort’s heritage.

Qualifications

Proficient computer skills required.
Advanced knowledge of Microsoft Excel.
Proficiency in Microsoft Word.
Experience with Adobe editable PDFs.
Strong organizational skills and attention to detail.
Ability to manage multiple tasks and priorities.
Clear, professional written and verbal communication.
Discretion, confidentiality and reliability.
Comfortable in a collaborative open-office environment.

Responsibilities

Maintain organized and secure records preserving the resort's history.
Prepare documents, archives, and meeting notes.
Coordinate cross-departmental workflows to improve efficiency.
Support leadership with data entry, incident tracking, and reconciliations.
Oversee mail retrieval, package logging, and front-office traffic.
Assist with menu changes and space care for the Administration Building.

Skills

Proficient computer skills

Organizational skills

Multitasking

Written and verbal communication

Discretion and confidentiality

Teamwork and collaboration

Excel

Word

Adobe PDFs

Tools

Microsoft Excel

Microsoft Word

Adobe editable PDFs

Job description

Description

Are you ready to take your career to the next level in a serene oasis? Ojo Caliente Mineral Springs Resort & Spa, nestled in the captivating high desert, invites individuals like you like you to contribute to our commitment to exceptional guest experiences.

Why choose Ojo Caliente Mineral Springs Resort & Spa?

We're not just your average resort. Our luxurious and tranquil retreat offers a range of accommodations, including spacious rooms, suites, and casitas. Ojo Caliente Mineral Springs Resort & Spa is known for its natural mineral springs, which have been attracting visitors for centuries due to their healing and rejuvenating properties. The resort offers a unique blend of relaxation, wellness, and natural beauty, making it a popular choice for those seeking a serene and rejuvenating getaway.

What sets us apart?

It's our dedication to quality, innovation, and teamwork. We provide competitive compensation and foster a positive work environment.

Embrace the opportunity to contribute to a workplace that cherishes authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork.

Join us in fulfilling our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs. Ojo Spa Resorts awaits your expertise and passion.

Position Description

The Administrative Assistant serves as a vital link supporting the operational, historical, and cultural continuity of Ojo Caliente Mineral Springs Resort & Spa. Assisting the General Manager, Assistant General Manager, Resort Owners, and Executive Assistant, this role is central to maintaining organizational flow, preserving institutional knowledge, and safeguarding historical records and data that reflect Ojo Caliente’s legacy.

Through expert coordination, documentation stewardship, and proactive support across departments, the Administrative Coordinator ensures that daily operations align seamlessly with the resort's long-term health and history.

The incumbent is responsible for modeling and acting in accordance with Ojo Caliente Holdings, Inc. (OCHI) Core Values: Accountability, Authenticity, Diversity, Excellence, Gratitude, Happiness, Integrity, Mindfulness, Respect, and Teamwork

ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES:

Administrative & Records Management

Maintain organized and secure digital and physical records that preserve the historical and operational narrative of the resort.
Support leadership through document preparation, version control, archives management, and meeting documentation.
Develop and maintain systems that ensure data consistency and traceability across departments.
Coordinate internal communications and administrative workflows to enhance efficiency and accuracy.
Provide hands-on support for special projects, seasonal priorities, and emergent one-off needs.
Manage and direct traffic coming to the Administration Building.
Assist with menu changes.
Oversee the organization, cleanliness, and repairs of the Administration Building through personal care of the space, working with housekeeping, and submitting work orders.

Inventory, Supplies and Office Coordination

Oversee inventory and restocking of administrative supplies, guest collateral, and first aid materials.
Support back-office logistical needs, including package logging and mail management.
Maintain orderly administrative spaces that support smooth day‑to‑day function and guest‑facing professionalism.

Guest & Operational Support

Prepare guest recovery certificates/passes and assist with correspondence related to guest feedback.
Assist with data entry, incident report tracking, and credit card reconciliation processes.
Contribute to cross‑departmental initiatives that strengthen the guest experience and operational excellence.
Oversee mail retrieval, distribution, and package logging.

QUALIFICATIONS & SKILLS:

Proficient computer skills required.
Moderate-Excellent proficiency in:
Microsoft Excel
Microsoft Word
Adobe editable PDFs
Strong organizational skills and attention to detail.
Ability to manage multiple tasks, shifting priorities, and being flexible overall.
Clear and professional written and verbal communication skills.
Professional discretion, confidentiality, and reliability.
Ability to stay focused and comfortable in a collaborative, open‑office environment.

This job summary is not intended to be all‑inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management

Due to the natural environment at Ojo Spa Resorts, all staff must be comfortable outdoors performing physical activities, be able to navigate uneven ground, diverse terrain, multiple stairs, and be prepared to work in unpredictable weather conditions.

Ojo Spa Resorts Discounts and Perks:

Ojo Santa Fe Spa Resort and Ojo Caliente Mineral Springs Resort and Spa:

Mission based company with values you can trust
Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods
Employee Assistance Program (EAP)
Paid Sick Time
Paid Time Off
Ongoing training to build critical skills for current and future roles
Numerous Growth & Developmental Opportunities
Competitive Compensation
Discounted Employee Lunch
Free Lunch/Dinner on Thanksgiving & Christmas
Employee Appreciation Lunches
Above and Beyond Awards - Ojo Bucks
Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13)
40% off Spa Treatments (includes private pools and private Ojitos)
40% off at the Restaurants
20% off at the Gift Shops
Discounted Lodging Rate
Hiking Trails

Ojo Santa Fe: Gym, Puppy Patch, Chicken Chat & Birthday Ojo Bucks Vouchers

Ojo Caliente: Yoga Workshops (if space available) & Monthly Birthday Treats

Ojo Caliente Mineral Springs Resort & Spa is conveniently located near several vibrant cities and towns, making it easily accessible for Line Cook candidates like you. Check out the distances below and see how close we are to some popular destinations: