Spa Operations Lead - Guest Experience & Team Growth

Massage Heights Indianapolis; Stonecrest (GA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Bonus program

Competitive salary

Advancement opportunities

Paid time off

Training & development

Job summary

Massage Heights in Stonecrest, GA seeks an Assistant Retreat Director to elevate guest service and support team satisfaction. You will assist in supervising Retreat operations, drive revenue and oversee inventory while maintaining brand standards across shifts.

The role requires 2+ years in face-to-face sales or retail management, strong leadership, training and coaching abilities, and comfort with computers and basic math.

Qualifications

• 2+ years of face-to-face sales or retail management experience.
• Self-starter with leadership, organization, communication, and interpersonal skills.
• At least 1 year of experience in training, coaching, and conflict resolution.
• Capacity to develop positive relationships with employees to mentor and discipline.
• Working knowledge of computers and standard software.
• Basic business math skills.
• Must be able to work varied hours including weekends, evenings, holidays.

Responsibilities

• Directly assist in supervising all aspects of Retreat operations, from driving revenue and profitability to managing inventory and ensuring brand systems and processes are followed per shift.
• Assist with recruitment, hiring, training, developing and retaining top talent.
• Plan and implement Front Desk Sales Associate training; in-the-moment coaching and role-playing are essential for success.
• Stay updated on services, products, and promotions, and set an example for the team.
• Effectively manage team member schedules to ensure proper daily operations.
• Collaborate with the Retreat Director to set goals and create plans to meet/exceed them.
• Lead by example to achieve personal and team goals.

Skills

Leadership

Organization

Communication

Interpersonal skills

Training

Coaching

Conflict resolution

Computer literacy

Basic math

Varied hours

Job description

Massage Heights in Stonecrest, GA seeks an Assistant Retreat Director to elevate guest service and support team satisfaction. You will assist in supervising Retreat operations, drive revenue and oversee inventory while maintaining brand standards across shifts.

The role requires 2+ years in face-to-face sales or retail management, strong leadership, training and coaching abilities, and comfort with computers and basic math.