Wellness Retreat Operations Lead

Massage Heights Indianapolis; Kansas City (MO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Company parties

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Personal and Career Development

Robust Leadership Training

Beautiful Retreats

Massage Heights Family Fund

Digital Work Environment

Competitive pay with commission andbon

Free uniforms

Job summary

Massage Heights seeks an Assistant Retreat Director who reports to the Retreat Director. The role emphasizes delivering exceptional guest service and cultivating a high-performance team culture while driving sales and membership growth.

You will assist in recruiting, training, and retaining staff, coordinating front desk coaching, and aligning daily operations with brand standards across retreats.

Qualifications

• Minimum 1 year of sales or retail management experience.
• Self-starter mentality with leadership, organization, communication, and interpersonal skills.
• Experience in training, coaching, and conflict resolution with employees.
• Working knowledge of computers and standard software.
• Basic business math skills.

Responsibilities

• Assist with recruitment, hiring, training, developing and retaining employees.
• Facilitate front desk associate training as assigned. Training includes coaching and role-playing to support membership sales.
• Manage team member schedules to ensure proper execution of daily operations.
• Collaborate with the Spa Director to set individual team member and overall Retreat goals.
• Create an environment that is passionate about providing awesome guest service.
• Build guest loyalty by consistently following the proven operating system of Massage Heights.

Skills

Sales management

Leadership

Communication

Interpersonal skills

Training

Conflict resolution

Computer skills

Tools

Zenoti

Job description

Massage Heights seeks an Assistant Retreat Director who reports to the Retreat Director. The role emphasizes delivering exceptional guest service and cultivating a high-performance team culture while driving sales and membership growth.

You will assist in recruiting, training, and retaining staff, coordinating front desk coaching, and aligning daily operations with brand standards across retreats.