Spa Retreat Director - Lead Team, Elevate Guest Experience

Socket.dev; Johnston (IA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Personal and Career Development

Comprehensive Leadership Training

Beautiful Retreats

Massage Heights Family Fund

Employee Discounts

Digital Work Environment

Competitive salary and bonus opportuni

Job summary

Massage Heights is seeking a dynamic Retreat Leader to oversee daily operations, drive revenue and ensure exceptional guest experiences. You will recruit, train, and manage a high-performing team while maintaining brand standards across shifts.

The role requires a hands-on approach, coaching on the floor, and building guest loyalty through the Massage Heights operating system. This position offers growth within a national franchise and competitive compensation.

Qualifications

• Minimum 2 years membership-based service or retail management experience.
• Experience managing hourly wage employees.
• Self-starter mentality with leadership, organization, communication, and interpersonal skills.
• Working knowledge of labor and employment laws (plus local/state licensing for therapists/estheticians helpful).
• Experience in training, coaching, and conflict resolution.
• Capacity to develop positive relationships with employees to manage coaching/mentoring with discipline.
• Demonstrate a working knowledge of computers and standard software.
• Financial and P&L experience.

Responsibilities

• Directly supervise and be accountable for all aspects of Retreat operations, from driving revenue and profitability to managing inventory, ensuring brand systems and processes are adhered to with consistency through each shift.
• Recruit, hire, train, develop, and retain top talent.
• Effectively create and manage team member schedules to ensure proper execution of daily operations.
• Set individual team member and overall Retreat goals; create plans and convert plans into action to meet and exceed goals.
• Lead by example, demonstrating the ability to achieve personal as well as team goals.
• Dedicate time to work the floor to provide your team with in-the-moment coaching.
• Create an environment that is passionate about providing supreme guest service.
• Focus on building guest loyalty by consistently following the proven operating system of Massage Heights.
• Enhance the value of the Massage Heights brand name in the minds of current and future guests by supporting and implementing the brand Mission, Core Values, and Strategies.
• Plan, prepare, and execute events to promote Massage Heights in your area.
• Conduct the necessary marketing activities to drive leads.
• Develop partnerships with local businesses in your area.

Skills

Leadership

Organization

Communication

Interpersonal skills

Computers and common software

Tools

Computers and standard software

Job description

Massage Heights is seeking a dynamic Retreat Leader to oversee daily operations, drive revenue and ensure exceptional guest experiences. You will recruit, train, and manage a high-performing team while maintaining brand standards across shifts.

The role requires a hands-on approach, coaching on the floor, and building guest loyalty through the Massage Heights operating system. This position offers growth within a national franchise and competitive compensation.