Spa Operations Lead - Guest Experience

remingtonhotelscareers; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Remington Hotels is seeking a Spa Supervisor to oversee spa personnel and ensure high-quality fitness and wellness services for members and guests. This entry- to mid-level leadership role will manage appointments, guest check-in/out, and retail assistance while maintaining professional standards.

The role emphasizes staffing coordination, client satisfaction, and facility readiness, with opportunities to train staff and participate in safety protocols.

Qualifications

• Associate or Bachelor degree required.
• 1 year experience in a spa or related field preferred.
• 1 year retail experience preferred.
• Ability to speak multiple languages desired.
• CPR certification preferred; ability to receive CPR certification required.
• High work ethic, self-initiative, independent judgment.
• Proven customer service and problem solving experience.
• Regular attendance.
• May be required to work varying schedules to reflect the business needs of the property.
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times

Responsibilities

• Handle all administrative functions of the spa, including spa software, inventory, phones, appointments and inquiries.
• Be the information source on spa services, procedures, treatments, equipment, products and retail.
• Monitor spa appointments and staffing for order and efficiency.
• Prepare facility for opening/closing each day.
• Assist in billing for spa services and retail sales including receipts.
• Resolve guest/resident problems following proper conduct standards.
• Assist with inventories and cost control.
• Issue locker keys and print itineraries as needed.
• Monitor and evaluate Spa reception staff; train Spa employees as necessary.
• May act as Spa MOD and uphold high professionalism with guests and staff.

Skills

Customer service

Problem solving

Communication skills

Multilingual

Attendance

Education

Bachelor's or Associate degree

Job description

Remington Hotels is seeking a Spa Supervisor to oversee spa personnel and ensure high-quality fitness and wellness services for members and guests. This entry- to mid-level leadership role will manage appointments, guest check-in/out, and retail assistance while maintaining professional standards.

The role emphasizes staffing coordination, client satisfaction, and facility readiness, with opportunities to train staff and participate in safety protocols.