Spa Guest Services Specialist - Appointments & Retail

Remington Hospitality; Austin (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Remington Hospitality is seeking a Spa Guest Services Associate to support our spa team and deliver an outstanding guest experience. You will schedule all spa appointments, check guests in and out, and assist with retail sales.

Responsibilities include processing transactions, handling spa software, and ensuring the spa is prepared for opening and closing while maintaining cleanliness throughout the facility.

Qualifications

• Demonstrated guest service excellence and courtesy.
• Ability to schedule appointments and manage calendars.
• Basic cashiering and payment processing experience.

Responsibilities

• Assist spa staff to deliver a unique guest experience to members and guests.
• Schedule all spa-related appointments and check guests in and out.
• Process transactions for events, membership dues, and guest fees.
• Handle administrative spa functions, including software, inventory, telephones, and questions.
• Provide information on spa treatments, equipment, and products.
• Assist guests in the retail area and maintain opening/closing readiness.
• Ensure cleanliness and orderliness of facilities; support management as needed.

Skills

Guest service

Scheduling

Cash handling

Retail

Spa software

Communication

Education

High school diploma or equivalent

Tools

Spa software system

Job description

Remington Hospitality is seeking a Spa Guest Services Associate to support our spa team and deliver an outstanding guest experience. You will schedule all spa appointments, check guests in and out, and assist with retail sales.

Responsibilities include processing transactions, handling spa software, and ensuring the spa is prepared for opening and closing while maintaining cleanliness throughout the facility.