Spa Operations Lead

Montage International; Big Sky (MT); On-site; USD 42,000 - 54,000; Full time

Job summary

Montage International is seeking a Spa Supervisor to support the spa management team and ensure smooth operational procedures across all departments, enabling staff to provide optimal guest service. The role covers providers, guest reception, spa attendant, and wellness teams.

Responsibilities include enforcing policies, anticipating guest needs, daily opening/closing duties, and assisting in administrative tasks such as reports, staff performance, promotions, and facility maintenance.

Qualifications

• High school or equivalent education required.
• Bachelor’s degree preferred.
• 1-2 years supervisor experience in a spa setting preferred.

Responsibilities

• Ensure all policies, procedures and standards are implemented, functional, and adhered to consistently.
• Anticipate guest needs.
• Daily opening and closing responsibilities of the spa.
• Support Spa Manager and Director in administrative tasks including, sales reports, staff performance tracking, coordinating promotions as well as facility maintenance.
• Conduct and support ongoing educational opportunities for associates, including daily line ups.
• Assist in communication between all departments that is necessary for the day to day operations to be successful.
• Attend meetings as required
• Ensure guest satisfaction.
• Resolve any guest issues or concerns that may arise.
• Communicate any guest or associate concerns to the rest of the management team.

Skills

Guest service

Team leadership

Communication

Multitasking

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Montage International is seeking a Spa Supervisor to support the spa management team and ensure smooth operational procedures across all departments, enabling staff to provide optimal guest service. The role covers providers, guest reception, spa attendant, and wellness teams.

Responsibilities include enforcing policies, anticipating guest needs, daily opening/closing duties, and assisting in administrative tasks such as reports, staff performance, promotions, and facility maintenance.