Assistant Spa Director

Arch Amenities Group; New York (NY); On-site; USD 52,000 - 80,000; Full time

Job summary

Arch Amenities Group in New York is seeking an Assistant Spa Director to support the Spa Director in the day-to-day management of the spa and wellness center. This role helps ensure smooth operations, exceptional guest service, and a high-performing team environment.

The Assistant Spa Director acts as a leader, mentor, and operational problem-solver, with a focus on guest satisfaction, staff scheduling, inventory management, and financial performance.

Qualifications

• Associate's or Bachelor's degree in Hospitality, Business, or related field preferred.
• 2-4 years of experience in spa, hospitality, or wellness operations.
• Prior supervisory or lead experience required; management experience preferred.
• Strong interpersonal and leadership skills.
• Excellent organizational and multitasking abilities.
• Knowledge of spa treatments, retail, and wellness services.
• Familiarity with spa booking and POS systems (e.g., Mindbody, SpaSoft, Booker).
• Strong problem-solving and guest service skills.

Responsibilities

• Assist in overseeing all aspects of spa operations including front desk, service areas, locker rooms, and retail spaces.
• Ensure all service protocols, hygiene standards, and operational procedures are followed consistently.
• Help maintain spa cleanliness, ambiance, and equipment functionality.
• Coordinate therapist and staff schedules to ensure adequate coverage for peak periods.
• Assist with hiring, onboarding, training, and scheduling of spa staff.
• Support team performance by providing coaching, guidance, and feedback.
• Help lead team meetings and participate in performance reviews.
• Foster a positive and professional team culture focused on service excellence.
• Monitor service delivery and ensure exceptional guest experiences at every touchpoint.
• Respond promptly and professionally to guest concerns, inquiries, and service recovery situations.
• Uphold customer service standards and support a warm, welcoming environment.
• Assist in managing inventory, ordering supplies, and tracking product usage.
• Support daily reconciliation, reporting, and tracking of service and retail revenues.
• Help implement promotions, loyalty programs, and marketing initiatives.
• Monitor payroll hours and assist with timecard management and labor control.

Skills

Interpersonal skills

Leadership

Organizational skills

Multitasking

Guest service

Problem-solving

Education

Associate's or Bachelor's degree in Hospitality, Business, or related field

Tools

Mindbody

SpaSoft

Booker

Job description

A new name and a compelling charter for a proven team of experts. Arch Amenities Group was formed through the strategic acquisition of preeminent providers of hospitality and wellness-led amenity management entities, bringing together trusted leadership and innovative solutions.

Arch Amenities Group proudly operates today with the vision to help maximize the potential of space and the well-being of people through a full spectrum of amenity management and consulting services for commercial and residential properties, including spas, fitness centers, meetings and events spaces, private clubs and communities, pools and more. Our mission: be a partner in creating and activating spaces, delivering exceptional wellness-centered experiences for customers through elevated service, innovative products and programming, and world class technology.

The Arch in our name signifies the connections we forge between individuals to elevate amenities and experiences, spaces to their highest potential and between owners and operators to optimal engagement, utilization and revenue.

Job Summary:

The Assistant Spa Director supports the Spa Director in the day-to-day management of the spa and wellness center. This role helps ensure smooth operations, exceptional guest service, and a high-performing team environment. The Assistant Spa Director acts as a leader, mentor, and operational problem-solver, with a focus on guest satisfaction, staff scheduling, inventory management, and financial performance.

Key Responsibilities:

Operational Support:

• Assist in overseeing all aspects of spa operations including front desk, service areas, locker rooms, and retail spaces.
• Ensure all service protocols, hygiene standards, and operational procedures are followed consistently.
• Help maintain spa cleanliness, ambiance, and equipment functionality.
• Coordinate therapist and staff schedules to ensure adequate coverage for peak periods.

Team Supervision & Development:

• Assist with hiring, onboarding, training, and scheduling of spa staff.
• Support team performance by providing coaching, guidance, and feedback.
• Help lead team meetings and participate in performance reviews.
• Foster a positive and professional team culture focused on service excellence.

Guest Experience:

• Monitor service delivery and ensure exceptional guest experiences at every touchpoint.
• Respond promptly and professionally to guest concerns, inquiries, and service recovery situations.
• Uphold customer service standards and support a warm, welcoming environment.
• Assist in managing inventory, ordering supplies, and tracking product usage.
• Support daily reconciliation, reporting, and tracking of service and retail revenues.
• Help implement promotions, loyalty programs, and marketing initiatives.
• Monitor payroll hours and assist with timecard management and labor control.

Qualifications:

Education & Experience:

• Associate's or Bachelor's degree in Hospitality, Business, or related field preferred.
• 2--4 years of experience in spa, hospitality, or wellness operations.
• Prior supervisory or lead experience required; management experience preferred.
• Strong interpersonal and leadership skills.
• Excellent organizational and multitasking abilities.
• Knowledge of spa treatments, retail, and wellness services.
• Familiarity with spa booking and POS systems (e.g., Mindbody, SpaSoft, Booker).
• Strong problem-solving and guest service skills.

Physical Requirements:

• Ability to stand for extended periods.
• Ability to perform physical work including bending, lifting, and repetitive hand and arm movements.
• Must be able to lift up to 25 pounds.
• Work is performed in a spa, clinic, or wellness center environment with occasional exposure to oils, lotions, and low lighting.
• Require evening, weekend, and holiday hours depending on client scheduling.

Seldom

Occasionally

Frequently

Stationary Position -- Sitting or Standing

X

Active Position -- Walking, jogging, running

X

Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate

X

X

Stoop/kneel/crouch or crawl-- Position self, move

X

Talk/hear -- communicate, detect, converse with, discern, express oneself, exchange information

X

See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more

X

Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.

X

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Aff... etc.