Spa Operations & Growth Leader

Hand & Stone Franchise Corp; Garner (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Training & development

Wellness resources

Bonus based on performance

401(k)

Employee discounts

Job summary

Hand & Stone Franchise Corp in Garner is seeking an Assistant Manager to lead a high-volume spa with a focus on exceptional customer service and sales. You will manage daily operations, coach staff, drive membership sales, and promote spa products and services.

The role requires strong leadership, the ability to work independently, and a flexible schedule. Spa experience is not required, and growth opportunities are available at our single-location spa.

Qualifications

• Impeccable customer service skills with strength in sales and work ethic.
• Ability to coach, mentor and hire spa professionals.
• Spa experience is not required or recommended to apply for this role.

Responsibilities

• Provide an excellent customer experience to clients, handling phone calls, setting appointments, greeting clients and sales.
• Oversee and manage daily operations of the spa.
• Manage and drive spa sales performance.
• Assist in developing talented spa professionals.
• Membership education and driving sales goals and incentives.
• Promote products and services passionately.
• Flexible schedule with shifts 8-4 and 2-10.
• Maintain cleanliness and soothing ambiance; ensure customer satisfaction.

Skills

Customer service

Sales

Leadership

Mentoring

Tech savvy

Job description

Hand & Stone Franchise Corp in Garner is seeking an Assistant Manager to lead a high-volume spa with a focus on exceptional customer service and sales. You will manage daily operations, coach staff, drive membership sales, and promote spa products and services.

The role requires strong leadership, the ability to work independently, and a flexible schedule. Spa experience is not required, and growth opportunities are available at our single-location spa.