Spa Operations Coordinator - Mii amo

Enchantment Group Management Company Llc; Sedona (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Enchantment Group Management Company Llc seeks a Spa Operations Coordinator for Mii amo in Sedona, AZ. The role involves providing warm, anticipatory service and coordinating spa-related operations across guests and team members in alignment with Forbes 5 Star Spa standards.

Responsibilities include greeting guests, reserving services, communicating across departments, and maintaining cleanliness and safety in spa areas.

Qualifications

• High school diploma or equivalent.
• Must work well with or without direct supervision.
• Neat and well-groomed at all times.
• Flexible, self-motivated, positive and professional attitude toward guests, teammates and leadership.
• Prior guest service experience desired.
• Fluent English and empathetic, authentic communication skills.
• Strong computer skills required.

Responsibilities

• Greet guests and teammates warmly and anticipate needs.
• Use names and connect with each person.
• Be informed about Spa Suites, Enchantment offerings, property layout, and Boynton Canyon Story.
• Stay informed about today’s schedule and guest needs and support operations.
• Practice proactive communication between departments and within the department.
• Reserve services, send confirmations, add notes, check-in/out guests, and protect guest confidentiality.
• Maintain Spa Suites, Back-of-House areas, and surrounding landscape in good condition.
• Maintain a safe, clean, and neat work environment.
• Report updates/changes to leadership and communicate any concerns.
• Perform administrative tasks such as reporting issues and inventory management.

Skills

Guest service

Communication

English fluency

Computer literacy

Teamwork

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Spa Operations Coordinator - Mii amo

Full Time Sedona, AZ, US

13 days ago Requisition ID: 2791

Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you!

At Mii amo, we work together to create and deliver personalized extraordinary experiences for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

Basic Function: Responsible for providing warm, personal and anticipatory service and support to the Operations of the Spa Suites, Team and Guests across a range of tasks and functions in alignment with the Forbes 5 Star Spa Standards including receiving calls for information, reserving services and classes as well as changing, canceling or modifying reservations as necessary.

Work Performed

• Greet all guests and fellow teammates in a warm and welcoming manner, anticipating how you might serve or assist them before they ask.
• Use names whenever possible and project an authentic and kind interest to connect with each person.
• Be informed and knowledgeable about the Spa Suites, other Enchantment Offerings, the property layout and location of other amenities and the Story of Boynton Canyon.
• Be informed and engaged with today’s schedule, with today’s guests and their needs along with other aspects of today’s operations that might impact you along with how you can best support the team throughout your shift.
• Embrace and Practice “the next best yes” when confronted with a question, obstacle or opportunity.
• Easily able to offer additional explanation of all treatments, classes and programs including complimentary additional services and experiences along with contra‑indications and spa guidelines.
• Able to easily and efficiently reserve requested services, send a confirmation itinerary and add appropriate notes to best serve our guests, check a guest in/out and inform our team while always maintaining the confidentially of guest information.
• Aware and sensitive to balancing, efficient booking times and respectful of any special circumstances or situations.
• Proactively Communicate effectively between departments and within the department so that each coordinator can operate with a full understanding of guests and possible issues.
• Monitor and maintain with care the Spa Suites, Back‑of‑House Areas and surrounding landscape so they are all fully functional, in good order and ready to go.
• Maintain a safe, clean and neat work environment.
• Check-In with the appropriate Leadership Team in place for the day with any updates, questions, changes or concerns.
• Be informed and engaged with all administrative tasks and responsibilities including but not limited to reporting of issues, managing inventory, taking breaks, punching in, etc.
• All other duties, tasks and responsibilities in support of the team and operations as assigned.

Supervision Exercised:None

Supervision Received: Aligned direction from the Spa Suites Leadership Team including Leads, Supervisors and Managers

Minimum Requirements:

High school diploma or equivalent. Must work well with or without direct supervision. Must be neat and well‑groomed at all times. Needs to be flexible, self‑motivated, positive and have a professional attitude towards guests, teammates and leadership. Prior guest service experience desired. Fluent English and empathetic, authentic communication skills necessary to communicate with guests and team in a high touch, very personal environment. Strong computer skills required.

Physical Requirements:

Lifting & Carrying up to 50 lbs.

70% standing, walking, bending & lifting

30% sitting

Extensive Computer Use

Hearing and manual dexterity

Distance vision 1-3 feet

Use of cleaning and sanitizing solutions

Ability to drive a cart