Spa Front Office Supervisor - Mii amo

Mii amo; Sedona (AZ); On-site; USD 70,000 - 110,000; Full time

Job summary

Mii amo at Enchantment Resort in Sedona, AZ, seeks an energetic leader to guide the Spa Coordinators, Attendants, Concierge and Bell Staff, delivering an unparalleled spa experience for guests and a supportive environment for the team.

The role focuses on managing front desk staffing, reservations, and spa operations, while upholding SOPs and training programs, and stepping in as needed to ensure smooth daily operations.

Qualifications

• Excellent communication skills and ability to lead a large spa team.
• Strong knowledge of spa operations and customer service standards.
• Experience with front desk operations and staff training.

Responsibilities

• Lead Spa Coordinators, Spa Attendants, Concierge and Bell Staff to deliver exceptional spa experiences.
• Review staffing levels and adjust to meet business needs.
• Lead and train Spa Coordinators, Concierge, Bell Staff and Spa Attendants.
• Monitor cash handling, billing adjustments, and group billing communications.
• Maintain SOPs, training manuals, and department checklists.

Skills

Leadership

Staff management

Spa operations

Communication

Customer service

Training

Spa PMS knowledge

Tools

Spa PMS

Job description

Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Mii amo, we work together to create and deliver personalized extraordinary experiences for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

Basic Function: Lead the Mii amo Spa Coordinators, Spa Attendants, Concierge and Bell Staff and be responsible for delivering an unequaled spa experience for guests. Work with other managers and supervisors and oversees all aspects of the spa and related services including, but not limited to, developing and monitoring front desk staffing, reservations, locker room and pool/bell staff, SOP’s, check-in-procedures and guest service. Act as additional support and cover shifts as a Spa Coordinator as needed.

Work Performed

• Assist Front Office Manager, Spa Coordinators, Concierges, Bell Staff and Lounge Attendants during operations, including positive reinforcement and disciplinary action when appropriate
• Monitor and reinforce quality standards through daily feedback with employees as set by Management and Preferred standards
• Review staffing levels for today, tomorrow and the next day to ensure levels are appropriate given business needs
• Assist in preparing and executing Spa Coordinator, Concierge, Bell Staff and Lounge Attendant evaluations with Front Office Manager
• Maintain open communication with management, employees, and guests and communicate all goals and appropriate information with spa staff
• Maintain SOPs, Training Manuals and operational checklists
• Lead and monitor new hire training for Spa Coordinators, Concierge, Bell Staff and Spa Attendants
• Ensure proper procedures of cash handling and billing for services received are being followed
• Complete billing adjustments to both guest bills and house accounts
• Participate in hiring staff and ensuring proper on boarding/training for maximum efficiency in department
• Orchestrate all group billing and communication to coordinator team and accounting department
• Continually update department documentation including training binder, SOP and checklists
• Ensure arrival preparation is complete including communication of nuggets and room moves
• Attend Spa Coordinator, Spa Attendant, Concierge and Bell Staff meetings
• Facilitate daily crossover meetings and lounge line ups
• Work diligently to uphold facility standards by completing and monitoring completion of walk-throughs
• Diligently work towards promoting a team environment within the department and as a resort as a whole
• Promote cross and upselling by team members
• Cross train and work within Mii amo Reservations as needed
• Monitoring and upholding facilities and rooms to Mii amo standards
• Work diligently with Spa Supervisors to ensure effective spa operations
• Act as MOD in absence of manager to rectify potential guest and staff issues
• Fill in when necessary as Front Desk, Reservations, Spa Attendant, Concierge and Bell Staff
• Attend necessary meetings at the resort
• Other duties as assigned

Supervision Exercised

Spa Coordinators, Spa Attendants, Concierge, Bell Staff

Supervision Received

Front Office Manager, Assistant General Manager, and General Manager

Responsibilities And Authorities

• Serve as a destination guest point person ensuring proper preparation, check-in and check-out procedures
• Act as a Maestro specialist to assist in training and monitoring that staff is following the correct procedures for data entry and correcting discrepancies
• Support and communicate with Front Office Manager to ensure all supervisor tasks are completed on a daily and weekly basis

Minimum Requirements

Excellent communication skills and possess a working knowledge of the spa and health industry. Skilled in the operation of hotel Property Management Systems. The ability to read and interpret documents such as safety rules, operating and procedure manuals, reservation printouts and budget reports. The ability to think and respond quickly to pending problems and ability to effectively process information and prioritize tasks at hand. Ability to make decisions that are in the guest and spa’s best interest.

Physical Requirements

• 20% Sitting
• 80% Walking, standing and bending
• Lifting/carrying up to 50 lbs.
• Hearing and manual dexterity
• Distance vision 1-3 feet
• Ability to drive golf cart on occasion as necessary