Massage Therapist Lead Coordinator - Mii amo

Enchantment Group Management Company Llc; Sedona (AZ); On-site; USD 28,000 - 44,000; Part time

Job summary

Enchantment Group Management Company Llc in Sedona, AZ is seeking a Part Time Massage Therapist Lead Coordinator for Mii amo. You will conduct trainings for Service Providers, coordinate schedules, and help develop treatment protocols to support Forbes standards.

You will work under Spa Directors to ensure SOPs are followed, assist with onboarding, and maintain training materials and confidentiality. This role emphasizes strong communication, organization, and team collaboration in a luxurious

Qualifications

• High school diploma or GED or equivalent work experience.
• Arizona state license.
• 5+ years spa treatment experience at Mii amo as a Service Practitioner.
• Excellent written and verbal communication skills.
• Detail-oriented with ability to multi-task.
• Strong training skills and self-motivation.
• Proficient in computer skills.
• Reliable and willing to learn new procedures.

Responsibilities

• Coordinate and conduct service provider training programs.
• Block therapists and manage training schedules.
• Maintain training rooms and materials.
• Develop treatment protocols and SOPs.
• Onboard new hires with training.
• Review QA with spa leadership for improvement.
• Collaborate with vendors for training protocols.
• Maintain confidentiality of Mii amo information.

Skills

Training skills

Attention to detail

Multi-tasking

Communication skills

Team player

Education

High school diploma or GED

Tools

Computer skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Massage Therapist Lead Coordinator - Mii amo

Part Time Sedona, AZ, US

7 days ago Requisition ID: 2778

Are you outgoing, energetic, passionate, and authentic? Mii amo is the perfect spot for you!

At Mii amo, we work together to create and deliver personalized extraordinary experiences for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

How you will enjoy your day:

Conducts and coordinates training programs for MA Service Providers and assisting with Operations introduction and treatment knowledge, with a focus on Forbes. Assist Mii amo leadership in areas of treatment development, training, standards and guest satisfaction, helping to build a proper service culture within Mii amo.

Work Performed

• Coordinate and conduct Service Provider team members’ orientation, Forbes Standards training, customer service training, Protocol training and other training meetings as necessary.
• Block therapists and help manage schedule for trainings.
• Manage treatment rooms for trainings.
• Maintain excellent knowledge on all services and products.
• Develop treatment protocols and SOP’s to support service offerings.
• Assist with the on-boarding of new hires providing training on services, service culture and standards.
• Works with Spa leadership to ensure proper SOP and training manuals, onboarding and daily checklist are implemented.
• Coordinate with product/tech vendor partners to provide team with training, protocols, procedures
• Inspect Forbes Training standards and incorporate into protocols, procedures and trainings.
• Assist in reviewing QA (Quality Assurance) with Spa leadership team, identifying areas for improved consistency and service execution, refining training for improvement.
• Assist Training Manager with trainings and materials as requested.
• Develop and maintains relations with Mii amo team.
• Maintain confidentiality of Mii amo information at all times.
• Other duties as assigned

Supervision Exercised

None

Supervision Received

Spa Director and Spa Manager

High school diploma or GED, and/or equivalent work experience. Arizona State licensed. At least 5 years Spa treatment experience currently employed at Mii amo as a Service Practitioner. Excellent written and verbal communication skills. Attention to detail and able to multi-task many priorities. Training skills. Self-motivated, ability to work with little supervision and organized. Must be dependable and willing to learn new procedures and methods. Excellent computer skills required. Strong team member relations skills.