Bell Staff

Enchantment Resort; Sedona (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Enchantment Resort in Sedona, AZ, is seeking a friendly Bell Attendant to greet guests, assist with luggage, and provide courteous transportation around the property.

You will help escort guests to rooms, share information about resort amenities, maintain lobby and grounds neatness, and support safety procedures. High school diploma and 21+ required; CPR certification preferred; clean driving record.

Qualifications

• High school graduate and at least 21 years old.
• Strong communication and outstanding guest relations skills.
• Must be very friendly and smile.
• Attention to detail and able to multi-task many priorities.
• Self motivated, ability to work with little supervision and organized.
• Must have a clean driving record and current CPR certification or obtain certification within 30 days of hire.
• Safety sensitive position.

Responsibilities

• Greet guests as they arrive at the greeter/bell stand.
• Transport resort guests to and from the airport and other locations as needed.
• Escort guests to their rooms and deliver their baggage; provide information about Enchantment Resort and area attractions.
• Ensure guests are aware of safety precautions and assist in emergencies.
• Assist departing guests with luggage and provide rides around the property.
• Open lobby door and be available for guest requests and questions.
• Make special deliveries to rooms (flowers, wine, fruit baskets, mail).
• Keep ashtrays clean, pillows fluffed, and walkways clear in lobby areas.
• Maintain neat lobby, pool and grounds; report needed corrections to appropriate departments.
• Keep lobby fireplaces lit when appropriate.
• Manage laundry pickup/delivery and post charges appropriately.
• Run errands for management; inspect golf carts and Snow removal as needed.
• Assist at front gate for Safety & Security; backup for Mii amo spa rides.

Skills

Guest services

Communication skills

Customer service

Education

High school diploma

Job description

Are you outgoing, energetic, passionate, and authentic? Enchantment is the perfect spot for you!

At Enchantment, we work together to create and deliver personalized extraordinary experiences for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

How you will enjoy your day

To assist guests and resort staff, efficiently, courteously and professionally, maintaining a high standard of service and hospitality

Work Performed

1. Greet guests as they arrive at the greeter/bell stand
2. Transport resort guests’ to and from the airport and other locations whenever necessary
3. Escort guests to their rooms and deliver their baggage, providing information about Enchantment Resort & Mii amo Spa and other area attractions
4. Ensure guests are aware of necessary safety precautions such as locations of flashlights, fire extinguishers, etc. and assist guests if necessary in emergency
5. Assist departing guests’ with luggage
6. Provide rides to guests around the property as requested
7. Open the lobby door and be available for any guest requests and questions
8. Make all special deliveries to the rooms (flowers, wine, fruit baskets, mail, etc.)
9. Keep ashtrays clean, pillows fluffed, floor and walkways clear of debris in guest lobby areas
10. Help ensure the lobby, pool and grounds areas are neat at all times and inform appropriate department correction is necessary
11. Keep lobby fireplaces lit, when appropriate
12. Pick up and deliver guests’ laundry and ensure that the charges are posted to the guests’ account
13. Secure laundry bags with proper tickets and ensure daily pickup/delivery
14. Run any errands as requested by management
15. Ensure Audi fleet and golf carts are kept clean, in good repair and inspected daily
16. Assist with snow removal whenever necessary
17. Assist at the front gate when necessary to assist Safety & Security department
18. Assist Mii amo spa attendants with guest rides when necessary as backup support
19. Patrol the property to be sure that all rooms are secure and report any suspicious activities to the MOD
20. Assist other departments as necessary
21. Other duties as assigned

Supervision Exercised

None

Supervision Received

Bell Captain and Guest Service Manager

Minimum Requirements

High school graduate and at least 21 years old. Must have strong communication and outstanding guest relations skills. Must be very friendly and smile. Attention to detail and able to multi-task many priorities. Self motivated, ability to work with little supervision and organized. Must be dependable. Must have a clean driving record and current CPR certification or obtain certification within 30 days of hire. Safety sensitive position.

Physical Requirements

Lifting & carrying up to 50-75 lbs

98% walking, standing and bending

2% Sitting

Hearing & manual dexterity

Distance vision 1-3 feet

Ability to work in all types of weather conditions

Ability to drive a golf cart