Spa Membership Sales & Guest Experience Specialist

Hand & Stone Franchise Corp; Sandy Springs (GA); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Hand & Stone Franchise Corp is seeking a front-desk associate to support membership sales and guest services at our Sandy Springs location. You will greet clients, answer phones, book appointments, and assist with selling memberships, gift cards and upgrades. A friendly, professional presence is essential.

The role emphasizes delivering excellent customer service, maintaining accurate files, and promoting massage therapy benefits. Weekend availability is required to succeed in this position.

Qualifications

• Excellent customer service skills and work ethic.
• Knowledge of Microsoft Office applications; Zenoti (training provided) and basic accounting principles.

Responsibilities

• Maintain personal membership sales goals.
• Provide excellent customer service to members/guests.
• Welcome and greet members/guests upon arrival.
• Answer phones, book appointments, sell memberships, gift cards and upgrades.
• Follow proper filing procedures/file maintenance.
• Promote health/wellness benefits of massage therapy.
• Maintain a professional and clean work environment & appearance.
• Positive and energetic attitude.
• Team player.
• Perform various other duties as assigned.

Skills

Customer service

Sales / upselling

Time management

Team player

Weekend availability

Tools

Microsoft Office

Zenoti

Basic accounting principles

Job description

Hand & Stone Franchise Corp is seeking a front-desk associate to support membership sales and guest services at our Sandy Springs location. You will greet clients, answer phones, book appointments, and assist with selling memberships, gift cards and upgrades. A friendly, professional presence is essential.

The role emphasizes delivering excellent customer service, maintaining accurate files, and promoting massage therapy benefits. Weekend availability is required to succeed in this position.