Spa Membership & Guest Experience Specialist

Hand & Stone Massage and Facial Spa; Menomonee Falls (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Job summary

Hand & Stone Massage and Facial Spa in Wisconsin is seeking Spa Associates to welcome clients, promote memberships, answer phones, and schedule appointments. You will help create a welcoming, high-quality experience for every guest.

The role emphasizes membership sales, service knowledge, maintaining cleanliness, and delivering friendly, professional service. Training is provided, with opportunities for growth within the franchise network.

Qualifications

• Meet membership sales goals and contribute to revenue targets.
• Provide detailed knowledge of the spa menu of services.
• Deliver excellent customer service to members and guests.
• Communicate sales, promotions, and service options clearly to clients.
• Uphold spa cleanliness and safety standards.
• Answer phones, schedule appointments, and file documents.
• Perform other duties as assigned by the supervisor.

Responsibilities

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

Skills

Customer service

Sales

Communication

Phone etiquette

Job description

Hand & Stone Massage and Facial Spa in Wisconsin is seeking Spa Associates to welcome clients, promote memberships, answer phones, and schedule appointments. You will help create a welcoming, high-quality experience for every guest.

The role emphasizes membership sales, service knowledge, maintaining cleanliness, and delivering friendly, professional service. Training is provided, with opportunities for growth within the franchise network.