Spa Membership Concierge & Guest Experience Lead

Hand & Stone Massage and Facial Spa; Daphne (AL); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Bonus based on performance

Dental insurance

Employee discounts

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spa in Daphne, AL is seeking a friendly Spa Associate to greet members, answer phones, schedule appointments, and help drive membership sales. You will deliver a 5-star guest experience and help guests understand our menu of services.

Join a team that values growth, offers training, advancement opportunities, and a flexible schedule. You will contribute to a welcoming spa environment, maintain cleanliness, and support sales promotions while building lasting

Qualifications

• Provide excellent customer service to members and guests.
• Meet membership sales goals and upsell services.
• Communicate promotions and service options effectively.

Responsibilities

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

Skills

Customer service

Sales

Communication

Job description

Hand & Stone Massage and Facial Spa in Daphne, AL is seeking a friendly Spa Associate to greet members, answer phones, schedule appointments, and help drive membership sales. You will deliver a 5-star guest experience and help guests understand our menu of services.

Join a team that values growth, offers training, advancement opportunities, and a flexible schedule. You will contribute to a welcoming spa environment, maintain cleanliness, and support sales promotions while building lasting