Spa Manager: Lead Service, Growth & Team Impact

Hand and Stone Massage and Facial Spa; Glen Allen (VA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

Bonus based on performance

Dental insurance

Flexible schedule

Job summary

Hand and Stone Massage and Facial Spa in Virginia seeks an experienced Spa Manager to lead daily operations and elevate guest experiences across our service offerings.

You will coach estheticians, massage therapists, sales associates, and support staff; drive service and retail revenue; and ensure adherence to health, sanitation, and licensing standards while maintaining team morale and exceptional guest satisfaction.

Qualifications

• Spa or wellness management experience required.
• Strong leadership and team-building skills.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Oversee all day-to-day spa operations.
• Lead, coach, and develop estheticians, massage therapists, sales associates, and spa support staff.
• Drive retail and service revenue through coaching.
• Manage scheduling, payroll, and productivity metrics.
• Ensure compliance with health, sanitation, and licensing regulations.
• Monitor inventory and backbar management.
• Resolve guest concerns and service recovery.

Skills

Leadership

Team-building

Sales growth

Operational performance

Communication

Conflict resolution

Job description

Hand and Stone Massage and Facial Spa in Virginia seeks an experienced Spa Manager to lead daily operations and elevate guest experiences across our service offerings.

You will coach estheticians, massage therapists, sales associates, and support staff; drive service and retail revenue; and ensure adherence to health, sanitation, and licensing standards while maintaining team morale and exceptional guest satisfaction.