Spa Manager | Flexible Schedule & Guest Experience Leader

Water's Edge Resort and Spa; Westbrook (CT); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Group

Employee Discounts

Employee Meals

401(k) with Employer Contribution

Job summary

Water’s Edge Resort and Spa seeks a Spa Manager to lead our spa, fitness center, indoor pool and gift shop. You will supervise staff, manage scheduling and payroll, and drive guest experiences with a professional, guest-focused approach.

You will oversee revenue, costs and inventory, interpret P&L reports, and implement promotional activities to grow profitability while maintaining high service standards. Flexible schedule including nights, weekends, and holidays is required.

Qualifications

• 1 year as a Manager of Spa, Hotel, or similar hospitality position.
• Thorough knowledge of spa services, cost and labor controls.
• Excellent organizational and communication skills with a passion for creating memorable guest experiences.
• Ability to work well under pressure and balance multiple priorities and assignments.
• Proven capability to lead, manage, and motivate people.
• Flexible schedule a must, nights, weekend and holiday availability required.
• Ability to communicate effectively both verbally and written in English.
• Required to stand for long periods, walk, climb stairs, balance, stoop, kneel, crouch, bend stretch and twist or reach, push pull or lift up to 50 lbs. continuous repetitive motions.

Responsibilities

• Be an active, visible leader that works as part of the Spa Front Desk team.
• Administer staff and client scheduling for maximum revenue generation and profitability.
• Demonstrate an exceptional level of professionalism for the staff to emulate.
• Create a motivating environment for staff and guests.
• Anticipate workflow challenges and offer solutions.
• Anticipate, identify, and ensure customer needs are being met in the best possible way.
• Exhibit strong interpersonal, written, and oral communication skills.
• Interpret P&L Reports and provide expertise on revenues and expenses.
• Use financial plans for spotting trends, measuring productivity, and monitoring progress.
• Control ongoing service and product margin analysis to ensure profitability.
• Create ongoing in-house promotions and activities to stimulate sales, staff, and customers. Maintain a competitive menu of services.
• Guide staff to become problem solvers, cooperative, and accommodating.
• Exhibit a professional attitude, diplomacy and an ability to handle difficult situations.
• Uphold front desk procedures in the booking and handling of customers.
• Work under pressure, consistently meeting deadlines, due dates and service times.
• Manage team members by holding them accountable with corrective action according to company policy.
• Ordering of products and supplies, monthly inventory for the Spa and Gift Shop.
• Manage scheduling and payroll.
• Oversee interviews, hiring, and training of new staff.
• Attend departmental meetings.
• Other duties as assigned.

Skills

Spa/Hotel management experience

Leadership

Excellent communication

Job description

Water’s Edge Resort and Spa seeks a Spa Manager to lead our spa, fitness center, indoor pool and gift shop. You will supervise staff, manage scheduling and payroll, and drive guest experiences with a professional, guest-focused approach.

You will oversee revenue, costs and inventory, interpret P&L reports, and implement promotional activities to grow profitability while maintaining high service standards. Flexible schedule including nights, weekends, and holidays is required.