Spa Manager

Hand & Stone - 6516 Old Brick Rd - Windermere, FL; Windermere (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Growth opportunities

Competitive compensation

Commission opportunities

Generous bonuses

Employee discounts

Job summary

A local spa is seeking an energetic and reliable Spa Manager to oversee operations. The ideal candidate will direct and organize the spa's daily functions, focusing on maximizing profits through exemplary customer service. Responsibilities include managing staff, creating marketing strategies, ensuring compliance, and maintaining a positive customer experience. This role offers growth opportunities, competitive compensation, commission, and employee discounts.

Qualifications

• Spa experience is a plus but not required; training provided.
• Self-motivated with strong sales skills.
• Ability to manage diverse staff and customer expectations.

Responsibilities

• Overcome objections during the sales process and increase the membership base.
• Create marketing strategies aimed at maximizing revenue.
• Perform data analysis that drives business decisions.
• Use sound judgment and work independently.
• Plan and direct daily operations to meet needs.
• Track staff schedules to optimize capacity and profits.
• Maintain cleanliness and soothing ambiance of premises.
• Manage inventory effectively.
• Ensure high customer satisfaction and resolve complaints.
• Ensure compliance with policies, procedures, and laws.
• Hire, train, supervise, and mentor team members.
• Motivate and empower the team to achieve high standards.

Skills

Dynamic leader with excellent interpersonal skills

Self-motivated with strong sales and marketing abilities

Ability to manage a diverse staff

Excellent organizational skills

Empathetic with understanding of others' perspectives

Job description

Overview

We are currently seeking an energetic and reliable Spa Manager to help us run our operation in Hand & Stone - Dr Phillips/Windermere!

Do people often describe you as a dynamic leader or fantastic motivator? Have you always wanted to have the power to be hands-on and develop an amazing culture in your workplace?

As the Spa Manager, you will direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction. Our ideal Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation.

The individual in this position is responsible and accountable for certain aspects of daily operations with a focus on achieving sales targets (with an eye for effective marketing strategies) and delivering an exceptional level of customer service. We believe in performance-based remuneration, so if you are constantly striving to achieve, want opportunities to be creative, and to own your personal progress, then you found the right place to work!

Responsibilities

• Overcome objections during the sales process and increase the membership base
• Create marketing strategies aimed at maximizing revenue and profits
• Perform data analysis that drives business decisions and success
• Use sound judgment, work independently, with minimal supervision.
• Plan and direct to meet the daily needs of the operation.
• Track staff schedules efficiently to optimize capacity, revenue, and profits.
• Maintain the utmost cleanliness and soothing ambiance of the premises
• Manage inventory effectively
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
• Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
• Hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures.
• Motivates and empowers the team to achieve high standards.

Qualifications

• Dynamic leader with excellent interpersonal skills
• Self-motivated with strong sales and marketing abilities
• Ability to manage a diverse staff and communicate effectively with staff and stakeholders
• Excellent organizational skills and a focus on running an efficient spa to meet customer expectations
• Empathetic with the ability to understand others' perspectives
• Spa experience is a plus but not required; training provided to learn the necessary spa industry knowledge

Benefits

• A great opportunity to implement creative strategies to help our new spa become as successful as possible
• Growth opportunities
• Competitive compensation
• Commission opportunities and generous bonuses
• Employee discounts