Spa Manager

Hand & Stone Massage and Facial Spa; Orlando (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Commission opportunities and generous

Employee discounts

Job summary

Hand & Stone Massage and Facial Spa in Orlando seeks an energetic Spa Manager to run daily operations, drive profits, and deliver outstanding guest experiences. You will lead and coach staff, coordinate marketing efforts, and ensure smooth operations with emphasis on customer service, cleanliness, and compliance.

The ideal candidate is a dynamic leader who can grow revenue, manage a diverse team, and build a positive culture within the spa.

Qualifications

• Proven ability to drive sales and revenue growth
• Strong marketing and promotional planning skills
• Leadership of diverse teams to deliver excellent guest experiences

Responsibilities

• Direct and organize the spa operation to maximize profits
• Lead staff with coordination and communication for peak efficiency
• Meet daily operation needs and manage schedules and inventory
• Ensure high customer satisfaction and address service issues promptly
• Maintain cleanliness and soothing ambiance of the spa
• Hire, train, and mentor team members according to policies
• Comply with all Hand & Stone policies and local regulations

Skills

Sales

Marketing

Leadership

Customer service

Job description

Job Description

We are currently seeking an energetic and reliable Spa Manager to help us run our operation in [Hand & Stone - Southwest Orlando!

Job Description

We are currently seeking an energetic and reliable Spa Manager to help us run our operation in [Hand & Stone - Southwest Orlando!

Do people often describe you as a dynamic leader or fantastic motivator? Have you always wanted to have the power to be hands‑on and develop an amazing culture in your workplace?

As the Spa Manager, you will direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction. Your ideal Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation. The individual in this position is responsible and accountable for certain aspects of daily operations with a focus on achieving sales targets (with an eye for effective marketing strategies) and delivering an exceptional level of customer service. We believe in performance‑based remuneration, so if you are constantly striving to achieve, want opportunities to be creative, and to own your personal progress, then you found the right place to work!

Please come join us if you:

• Have a great personality and excellent interpersonal skills!
• Are a self‑proclaimed “genius” in sales and marketing. We need someone who can help us grow our business and maximize profit and revenue
• Are a dynamic leader who can manage a diverse staff
• Have great communication skills and connect well with staff and stakeholders
• Consider yourself to be an excellent organizer (we want the spa to run effectively and exceed our customers’ expectations)
• Are an empathic individual who can put yourself in someone else’s shoes
• Spa experience is a plus, but not required! We will teach you everything you need to know to be successful in the spa industry

Responsibilities:

• Overcome objections during the sales process and increase the membership base
• Create marketing strategies aimed at maximizing revenue and profits
• Perform data analysis that drives business decisions and success
• Use sound judgment, work independently, with minimal supervision.
• Plan and direct to meet the daily needs of the operation.
• Track staff schedules efficiently to optimize capacity, revenue, and profits.
• Maintain the utmost cleanliness and soothing ambiance of the premises
• Manage inventory effectively
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
• Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
• Hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures.
• Motivates and empowers the team to achieve high standards.

What’s in it for you?

• A great opportunity to implement creative strategies to help our new spa become as successful as possible!
• Growth opportunities
• Competitive compensation
• Commission opportunities and generous bonuses
• Employee discounts

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.