Spa Manager

Hand & Stone Franchise Corp; Town of Huntington (NY); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Monthly massage for staff

Product discounts

Competitive pay

Retirement plan

Job summary

Hand & Stone Massage and Facial Spa is seeking a dynamic Spa Manager for our Huntington location. The role focuses on directing overall operations, maximizing guest satisfaction, and achieving sales targets through strategic marketing and team leadership.

The ideal candidate will lead a diverse staff, ensure service excellence, and maintain a calm, high‑quality spa ambiance. We offer competitive pay and benefits, with opportunities for growth within the brand.

Qualifications

• Proven ability to lead a service team and drive sales growth.
• Strong interpersonal and communication skills for guest satisfaction.
• Ability to plan, organize, and oversee daily spa operations.

Responsibilities

• Direct overall spa operations to maximize profits and guest satisfaction.
• Develop and implement marketing strategies to grow membership and revenue.
• Manage schedules, inventory and staffing to ensure peak efficiency.
• Uphold Hand & Stone policies and local regulations, ensuring compliance.
• Hire, train, mentor staff and foster a high-performance culture.

Skills

Sales leadership

Interpersonal skills

Organizational skills

Communication skills

Job description

Hand & Stone Massage and Facial Spa has over 600 spas nationwide! We are a leader and pioneer in our industry.

Our Huntington location is located in the heart of the village and has been open since 2008. We are one of the TOP spa's in the country! We are an award winning spa with 11 treatment rooms offering massages, facials and waxing services. Most importantly we provide an experience with relaxation and comfort, dedicated to our guests well-being and peace of mind. We want their spa experience to be a memorable one.

Do people often describe you as a dynamic leader or fantastic motivator? Have you always wanted to have the power to be hands‑on and develop an amazing culture in your workplace?

As the Spa Manager, you will direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction. Our ideal Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation. The individual in this position is responsible and accountable for certain aspects of daily operations with a focus on achieving sales targets (with an eye for effective marketing strategies) and delivering an exceptional level of customer service. We believe in performance‑based remuneration, so if you are constantly striving to achieve, want opportunities to be creative, and to own your personal progress, then you found the right place to work!

Please come join us if you:

• Have a great personality and excellent interpersonal skills!
• Are a self‑proclaimed “genius” in sales and marketing. We need someone who can help us grow our business and maximize profit and revenue
• Are a dynamic leader who can manage a diverse staff
• Have great communication skills and connect well with staff and stakeholders
• Consider yourself to be an excellent organizer (we want the spa to run effectively and exceed our customers’ expectations)
• Are an empathic individual who can put yourself in someone else’s shoes
• Spa experience is a plus, but not required! We will teach you everything you need to know to be successful in the spa industry

Responsibilities:

• Overcome objections during the sales process and increase the membership base
• Create marketing strategies aimed at maximizing revenue and profits
• Perform data analysis that drives business decisions and success
• Use sound judgment, work independently, with minimal supervision.
• Plan and direct to meet the daily needs of the operation.
• Track staff schedules efficiently to optimize capacity, revenue, and profits.
• Maintain the utmost cleanliness and soothing ambiance of the premises
• Manage inventory effectively
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
• Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
• Hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures.
• Motivates and empowers the team to achieve high standards.

What’s in it for you?

• A great opportunity to implement creative strategies to help our new spa become as successful as possible!
• Medical benefits and paid time off offered for eligible employees.
• A massage or facial each month!- We believe in health and wellness and you deserve it!
• Discounts on retail products- (Yeay!)
• Competitive pay
• Retirement Plan for eligible employees

We value diversity and inclusion and encourage all qualified people to apply.