Spa Manager

Hand & Stone - New City; Village of Monroe (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic Spa Manager to lead operations at a new location in Monroe, NY. This role offers a unique opportunity to implement creative strategies and drive the success of the spa. The ideal candidate will possess strong leadership skills, a passion for customer service, and a proven track record in sales and marketing. You will be responsible for managing daily operations, ensuring exceptional client experiences, and building a cohesive team culture. If you are a motivated leader with a knack for business acumen and a passion for the wellness industry, this is the perfect opportunity for you.

Benefits

Competitive compensation structure

Employee discounts

Monthly complimentary massage or facial

30% discount on retail products

Professional and safe work environment

Profit sharing plan

Supplemental health reimbursement

Paid time off

Growth opportunities

Qualifications

• 3 to 5 years management experience in salon/spa, retail, or hospitality.
• Ability to drive results and manage diverse staff effectively.

Responsibilities

• Direct overall spa operations to maximize profits and customer satisfaction.
• Create marketing strategies to increase revenue and membership base.
• Hire, train, and mentor team members according to company policies.

Skills

Leadership

Sales and Marketing

Customer Service

Team Management

Business Acumen

Education

Management Experience in Salon/Spa or Hospitality

Job description

At Hand and Stone, opportunity knocks.

Hand & Stone Massage and Facial Spa is opening a new spa in Monroe, NY located in Orange County! We are growing rapidly and have become an addition to an already successful franchise system with over 600 locations across the US and Canada!

We are currently seeking a full-time Spa Manager to help us run our operations for our developing spa in Monroe! The ideal spa manager candidate is a strong leader, who can drive results and pivot to meet the needs of the spa. The ideal candidate has 3 to 5 years’ experience – multi unit operators a plus!

Spa Manager Performance will be based on the following metrics:

1. Membership Conversion – marketing strategy as well as coaching and motivating your spa team is crucial to this role!
2. Leadership – building a consistent, and cohesive culture.
3. Revenue – you understand how to drive revenue via scheduling, marketing and upgrading services.
4. Recruiting – you are passionate about building a team of passionate spa professionals!
5. Operations – you measure and deliver results, create a strong member base, and deliver a consistently excellent client experience!
6. Business Acumen – run your own business without the risk! The ability to analyze metrics and make decisions to drive results is key.

*Spa owners is remote to spa location but available anytime for support.

What you need to succeed in this role:

1. 3 to 5 years management experience in the salon/spa, retail, or hospitality industry
2. Flexible schedule – this role requires a variety of hours including nights and weekends.
3. Passion for promoting the benefits of massage and skin care services.
4. Ability to manage different roles and personalities.
5. Understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation.
6. Ability to focus on achieving sales targets (with an eye for effective marketing strategies) and delivering an exceptional level of customer service.

Please come join us if you:

1. Have a great personality and excellent interpersonal skills!
2. Are a self-proclaimed “genius” in sales and marketing. We need someone who can help us grow our business and maximize profit and revenue.
3. Are a dynamic leader who can manage a diverse staff.
4. Have great communication skills and connect well with staff and stakeholders.
5. Consider yourself to be an excellent organizer (we want the spa to run effectively and exceed our customers’ expectations).
6. Are an empathic individual who can put yourself in someone else’s shoes.
7. Spa experience is a plus, but not required! We will teach you everything you need to know to be successful in the spa industry.

Responsibilities:

1. Direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction.
2. Overcome objections during the sales process and increase the membership base.
3. Create marketing strategies aimed at maximizing revenue and profits.
4. Perform data analysis that drives business decisions and success.
5. Use sound judgment, work independently, with minimal supervision.
6. Plan and direct to meet the daily needs of the operation.
7. Track staff schedules efficiently to optimize capacity, revenue, and profits.
8. Maintain the utmost cleanliness and soothing ambiance of the premises.
9. Manage inventory effectively.
10. Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
11. Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
12. Hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures.
13. Motivates and empowers the team to achieve high standards.

What’s in it for you?

1. Competitive compensation structure including base salary plus performance based bonuses.
2. A great opportunity to implement creative strategies to help our new spa become as successful as possible!
3. Growth opportunities.
4. Competitive compensation.
5. Employee discounts.
6. Monthly complimentary massage or facial.
7. 30% discount on retail products.
8. Professional and safe work environment.
9. Profit sharing plan.
10. Supplemental health and/or Healthcare reimbursement.
11. Paid time off.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.