Spa Manager

Sugarloaf Mountain Corporation; Michigan; On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in the luxury hospitality sector is seeking a Spa Manager to lead operations at a premier resort in Northern Michigan. This role requires a blend of spa treatment expertise and operational leadership to ensure exceptional wellness experiences. You will supervise a dynamic team, manage daily operations, and uphold the highest service standards. Join a supportive and passionate team, enjoy competitive pay, and take advantage of numerous perks, including discounts on spa treatments and recreational activities. This is an exciting opportunity for those passionate about wellness and hospitality.

Benefits

Free Golf Pass

Free Ski Pass

Discounts at Restaurants

Discounts on Spa Treatments

Free Water Park Passes

Health/Dental/Vision Insurance

401K

Paid Time Off

Paid Sick Leave

Service and Loyalty Bonus Program

Qualifications

• 5+ years in spa or hospitality, with 3+ years in management.
• Strong leadership and communication skills required.

Responsibilities

• Lead daily spa operations and ensure compliance with protocols.
• Supervise a diverse team and coordinate staff scheduling.
• Monitor service quality and manage financial performance.

Skills

Team Leadership

Spa Management

Communication Skills

Inventory Management

Customer Service

Education

Hospitality Management

Spa Management

Tools

Spa Management Software

Job description

Overview

Reporting directly to the Spa Director, the Spa Manager is vital in delivering exceptional wellness experiences at the Spa at Inn at Bay Harbor. This position combines spa treatment expertise with operational leadership to ensure the highest service standards across spa, nail salon, and fitness facilities.

Join our team of and watch your career grow! Work in a warm, welcoming environment with other professionals who share in the same passion for wellness. Competitive pay, opportunities to grow, a positive workplace and many perks from Boyne USA and Marriott!

Someperksof working full time year-round for Inn at Bay Harbor include:

• AfreeGolf Pass and Ski Pass for both you and your family
• AfreeBoyne Highlandsdownhill mountain bike park season pass for you and your family
• 25%-50% off at the various Boyne Restaurants
• 50% off Spa treatments at the Inn at Bay Harbor and Boyne Mountain
• Free Passes to Avalanche Bay Water Park at Boyne Mountain
• Discounts on Boyne lodging for Friends and Family
• Discounts at Marriott hotels worldwide for Friends and Family
• Service and Loyalty Bonus Program – up to 5% of gross wages per season!
• PTO and Paid Sick Leave
• Health/Dental/Vision Insurance/401K

Responsibilities

Operations Management:

- Lead daily spa operations including scheduling, inventory management, and maintenance of retail boutique, relaxation and locker areas, treatment rooms, nail salon, and fitness facilities

- Ensure compliance with all health, safety, and sanitation protocols across all wellness areas

- Retail support- assist with retail merchandising, training, help monitor and maintain product inventory levels, and place orders as needed

- Oversee appointment scheduling, booking systems, and guest flow

- Manage facility maintenance and cleanliness standards

-Coordinate group bookings and events

-Assist in Wellness Events

-Any additional tasks assigned by Spa Director

Team Leadership:

- Supervise and mentor a diverse team including spa concierge, massage therapists, aestheticians, nail technicians, and fitness instructors

- Coordinate staff scheduling to ensure optimal coverage across all services

- Conduct regular team meetings and training sessions to maintain service standards

- Participate in recruitment, training, and performance management

- Foster a positive work environment that promotes team collaboration and growth

Service Delivery:

- Maintain expertise in spa treatments and services and schedule and coordinate training for technicians

- Ensure consistent delivery of signature treatments and services

- Handle guest concerns and feedback professionally and efficiently

- Monitor and maintain service quality standards across all departments

Financial Management:

- Work with Spa Director to achieve revenue goals and manage expenses

- Monitor retail sales performance and implement strategies to increase revenue

- Assist in budget planning and cost control measures

- Track and analyze key performance metrics

-Assist the Director with Payroll

Qualifications

Required:

- 5+ years of spa industry or hospitality experience, including 3+ years in management

- Proven track record of team leadership and development

- Strong understanding of spa or resort operations, including scheduling systems and inventory management

- Excellent communication and interpersonal skills

- Experience with spa management software or other similar departmental software

- Knowledge of luxury hospitality standards and guest service excellence

Preferred:

- Experience in Hospitality Management or related field

- Experience in a luxury resort or hotel spa environment

- Knowledge of fitness facility operations and programming

- Experience with revenue management and budgeting

Physical Requirements

- Standing for extended periods

- Lifting up to 25 pounds

- Moving between multiple facility areas throughout the day

Work Environment

- Luxury resort setting in Northern Michigan

- Full-time position with weekend and holiday availability required

- Fast-paced, service-oriented environment

- Climate-controlled indoor environment