Assistant Spa Manager

Heights Wellness Retreat; West Des Moines (IA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Spa Manager to elevate the guest experience and foster team satisfaction. This role involves assisting in retreat operations, managing schedules, and developing talent within a supportive environment. Ideal candidates will possess strong leadership and communication skills, with a passion for promoting wellness and exceptional service. Join a dynamic team dedicated to creating a positive impact in the lives of guests and team members alike, while enjoying numerous perks and opportunities for personal and career development.

Benefits

Personal and Career Development

Robust Leadership Training

Digital Work Environment

Beautiful Retreats

Massage Heights Family Fund

Employee Discounts

Competitive hourly pay with commission and bonus opportunities

Qualifications

• 1+ years in face-to-face sales or retail management.
• Self-starter with strong leadership and communication skills.
• Experience in training and coaching team members.

Responsibilities

• Assist the Retreat Director in managing retreat operations.
• Recruit, train, and develop top talent for the team.
• Lead by example to achieve team goals and standards.

Skills

Sales Management

Leadership

Communication

Interpersonal Skills

Conflict Resolution

Tools

Standard Software

Job description

Join to apply for the Assistant Spa Manager role at Heights Wellness Retreat.

Our brand purpose is to Elevate the Lives of the People we Touch. Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door. This position is the beginning to building a rewarding career in a dynamic industry.

Company Perks

• Personal and Career Development
• Robust Leadership Training
• Digital Work Environment
• Beautiful Retreats
• Massage Heights Family Fund
• Employee Discounts
• Competitive hourly pay with commission and bonus opportunities

Schedule/Expected work hours

• 6–8-hour shifts
• Required 1 weekend shift
• Days and evening shifts available
• Weekends, evenings, and holidays are required

Job Summary

The essential duties and responsibilities of the Assistant Retreat Director position are designed to assist the Retreat Director in exceptional guest service and team member satisfaction.

Responsibilities

• Assist the Retreat Director in supervising all aspects of Retreat operations, from driving revenue and profitability to managing inventory, ensuring brand systems and processes are adhered to with consistency through each shift.
• Assist with recruitment, hiring, training, developing, and retaining top talent.
• Plan and implement Front Desk Sales Associate training; in-the-moment coaching, role-playing, and training are essential for the success of the Front Desk Team.
• Stay updated on all services, products, and promotions, and set an example for your team.
• Manage team member schedules to ensure proper execution of daily operations.
• Collaborate with the Retreat Director to set individual team member and overall Retreat goals; create plans and execute them to meet and exceed goals.
• Lead by example, demonstrating the ability to achieve personal as well as team goals.

Qualifications

• At least 1-year face-to-face sales or retail management experience.
• Self-starter mentality with leadership, organization, communication, and interpersonal skills.
• At least 1-year experience in training, coaching, and conflict resolution.
• Ability to develop positive relationships with employees to manage coaching/mentoring with discipline.
• Working knowledge of computers and standard software.
• Basic business math skills.
• Ability to work varied hours including weekends, evenings, holidays, etc.

Company Overview

Massage Heights is a national franchise chain of massage and skincare Retreats in the U.S. and Canada, operated by small business owners. We are passionate about fostering a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare services in serene environments, committed to supporting wellness goals through therapeutic and healing services.

Company Values

• Anything is possible
• Lead with heart
• Purpose over pride
• Fiercely obsessed with success