Spa Manager

Grand Falls Casino and Golf Resort; Larchwood (IA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Spa Manager to oversee operations at their luxury Resort Salon & Spa. The role involves ensuring exceptional guest service, managing staff, and maintaining high service quality aligned with Aveda standards. The ideal candidate will have a strong background in management and a valid cosmetology license from Iowa.

Qualifications

• Must hold and maintain a current license from the State of Iowa Cosmetology Division.
• Previous management experience required.

Responsibilities

• Oversee day-to-day operations and guest service standards.
• Coordinate hiring, training, and discipline of employees.
• Responsible for inventory control and monthly counts.

Skills

Leadership

Customer Service

Team Management

Education

Cosmetology License

Job description

Responsible for overseeing the day to day operations, guest service standards & team members of the Salon/Spa. Maximizing the guest experience while maintaining a high level of quality service within an Aveda Environmental Lifestyle Salon and Spa. Continued development of client database, services and product for financial growth.

Provide exceptional guest service to all internal & external guests.

Ensure all policies are followed, profit goals are met, programs are implemented and building/equipment is maintained at all times.

Provide leadership, clear direction & reviews for Spa staff. Hold monthly “Huddles” (meetings)

Responsible for scheduling guests, service providers and client coordinators’ payroll processing and approvals for time off.

Coordinate hiring, training & discipline of employees with Director. Coach, manage & interact with team members to ensure development/implementation of quality services that meet the Aveda Lifestyle philosophy and ensure a fun work environment.

Responsible for handling all customer challenges appropriately.

Implement Aveda experiences and GFCR policies/procedures

Responsible for inventory control, monthly counts and ordering

Strong knowledge maintained on equipment and POS processing

Understand, implement & perform responsibility of managing the day to day operations of luxury Resort Salon & Spa

Participate in all Aveda required trainings and implement practices that are taught

Group/party coordinator and GFCR department liaison.

Responsible for maintaining personal service provider licensing and continued education as well as licensing review of all Spa personnel.

Aveda Product Knowledge/Training preferred

Must hold and maintain a current license from the State of Iowa Cosmetology Division in good standing

Previous management experience required