Spa Manager

handandstonecareers; Southlake (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Job summary

Hand & Stone Massage and Facial Spa in Southlake is seeking an experienced Spa Manager to lead multiple teams, oversee daily operations, and drive member sales. You will coordinate scheduling, inventory control, and front desk activities while maintaining service quality and compliance with safety standards.

The role emphasizes leadership, sales growth, customer satisfaction, and staff development in a fast-paced spa environment. Flexible hours including evenings and weekends may be required.

Qualifications

• Proven leadership experience with ability to drive results through a team.
• Strong business operations knowledge: scheduling, inventory, safety compliance.
• Outstanding communication and interpersonal skills.
• Time management and organizational abilities; thrives in fast-paced environments.

Responsibilities

• Overcome objections during the sales process and grow membership base.
• Lead and motivate therapists, estheticians, and front desk staff.
• Ensure high customer satisfaction and resolve complaints promptly.
• Open/close the store as a key holder, manage inventory and cash drawer.
• Schedule and coordinate team meetings; provide training and coaching.
• Drive sales through strategic leadership, tracking and reporting.
• Develop and implement marketing strategies to boost client engagement and revenue.
• Coordinate facility schedules to maximize usage and efficiency.

Skills

Leadership

Sales

Communication

Team management

Inventory management

Scheduling

Customer service

Tools

POS systems

Job description

Benefits:

• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development

Now Hiring Spa Manager!

Hand & Stone Massage and Facial Spa is seeking an experienced Spa Manager for the Southlake area! Our ideal Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation.

Responsibilities:

• Overcome objections during the sales process and increase the membership base.
• Lead, manage, and motivate multiple teams of employees, including massage therapists, estheticians, and front desk associates.
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
• Ability to work independently as a key holder, opening and closing the store, managing inventory, cash drawer, scheduling, etc.
• Maintain a high level of cleanliness and organization at all times.
• Conduct regular team meetings, provide training, and foster a positive work environment.
• Assess employee performance, providing feedback and coaching to enhance skills and productivity.
• Drive sales through strategic leadership, tracking, and reporting.
• Develop and implement marketing strategies to increase client engagement and revenue.
• Lead initiatives to boost membership sales, service packages, and product sales.
• Coordinate facility schedules to maximize usage and efficiency.
• Maintain compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.

Requirements:

• Proven experience in leadership, with the ability to drive results through a team.
• Strong understanding of business operations, including scheduling, inventory management, and compliance with health and safety standards.
• Outstanding communication and interpersonal skills.
• Time management and organizational skills.
• Passionate about the spa industry and committed to delivering the highest quality of service.
• Ability to thrive in a fast-paced environment while maintaining a focus on continuous improvement.

All Hand & Stone employees must have a professional and friendly demeanor, maintain a front desk appearance, exhibit a positive attitude, and have flexible work hours, including nights and weekends.

What’s in it for you?

• Long term growth opportunities
• Competitive compensation
• Commission opportunities and generous bonuses
• Employee discounts