Spa Manager

Hand & Stone Massage and Facial Spa; North Richland Hills (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Commission opportunities

Employee discounts

Long term growth opportunities

Job summary

Hand & Stone Massage and Facial Spa in North Richland Hills is hiring a Spa Manager to lead operations and manage a talented team. The role requires strong leadership, organizational skills, and a focus on customer satisfaction. You'll be responsible for driving sales, maintaining compliance with regulations, and fostering a positive work environment.

As a key holder, you will manage inventory and cash operations while ensuring a clean and organized facility. This position offers competitive compensation, commission opportunities, and employee discounts.

Qualifications

• Proven experience in leadership within the spa or service industry.
• Strong understanding of business operations related to scheduling and inventory.
• Excellent interpersonal skills for managing staff and customer relations.

Responsibilities

• Oversee sales processes and increase membership base.
• Lead and motivate teams, ensuring high customer satisfaction.
• Manage inventory, cash drawer, and store operations as a key holder.
• Conduct team meetings and training sessions to foster a positive environment.
• Implement marketing strategies to boost client engagement.

Skills

Leadership

Communication

Time management

Customer service

Organizational skills

Job description

Overview

Now Hiring Spa Manager! Hand & Stone Massage and Facial Spa is seeking an experienced Spa Manager for the Southlake area. Our ideal Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation.

Benefits

• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development

Responsibilities

• Overcome objections during the sales process and increase the membership base.
• Lead, manage, and motivate multiple teams of employees, including massage therapists, estheticians, and front desk associates.
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
• Ability to work independently as a key holder, opening and closing the store, managing inventory, cash drawer, scheduling, etc.
• Maintain a high level of cleanliness and organization at all times.
• Conduct regular team meetings, provide training, and foster a positive work environment.
• Assess employee performance, providing feedback and coaching to enhance skills and productivity.
• Drive sales through strategic leadership, tracking, and reporting.
• Develop and implement marketing strategies to increase client engagement and revenue.
• Lead initiatives to boost membership sales, service packages, and product sales.
• Coordinate facility schedules to maximize usage and efficiency.
• Maintain compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.

Requirements

• Proven experience in leadership, with the ability to drive results through a team.
• Strong understanding of business operations, including scheduling, inventory management, and compliance with health and safety standards.
• Outstanding communication and interpersonal skills.
• Time management and organizational skills.
• Passionate about the spa industry and committed to delivering the highest quality of service.
• Ability to thrive in a fast-paced environment while maintaining a focus on continuous improvement.

All Hand & Stone employees must have a professional and friendly demeanor, a positive attitude, and flexible work hours, including nights and weekends.

What’s in it for you?

• Long term growth opportunities
• Competitive compensation
• Commission opportunities and generous bonuses
• Employee discounts

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.