Spa Manager

handandstonecareers; North Richland Hills (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Job summary

Hand & Stone Massage and Facial Spa in Southlake is seeking an experienced Spa Manager to lead daily operations, coordinate teams of therapists and front desk staff, and drive member growth while maintaining exceptional service standards.

You will oversee scheduling, inventory, and safety, focus on customer satisfaction, and develop marketing initiatives to increase revenue and client engagement. This role requires strong leadership and a passion for the spa industry.

Qualifications

• Proven leadership experience with ability to drive results through a team.
• Strong understanding of spa operations, including scheduling, inventory, and safety.
• Outstanding communication and interpersonal skills.
• Ability to thrive in a fast-paced environment with focus on service quality.

Responsibilities

• Lead multiple teams of therapists, estheticians, and front desk staff.
• Drive membership sales and service package renewals.
• Ensure high customer satisfaction and address complaints.
• Open/close store as key holder and manage daily operations.
• Maintain cleanliness and organization, train staff, and conduct meetings.
• Monitor performance and provide coaching to improve skills.
• Develop and implement marketing strategies to boost revenue.
• Coordinate scheduling and inventory to maximize efficiency.

Skills

Leadership

Sales leadership

Customer service

Communication

Team management

Scheduling

Inventory management

Health & safety

Job description

Benefits:

• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development

Now Hiring Spa Manager!

Hand & Stone Massage and Facial Spa is seeking an experienced Spa Manager for the Southlake area! Our ideal Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation.

Responsibilities:

• Overcome objections during the sales process and increase the membership base.
• Lead, manage, and motivate multiple teams of employees, including massage therapists, estheticians, and front desk associates.
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
• Ability to work independently as a key holder, opening and closing the store, managing inventory, cash drawer, scheduling, etc.
• Maintain a high level of cleanliness and organization at all times.
• Conduct regular team meetings, provide training, and foster a positive work environment.
• Assess employee performance, providing feedback and coaching to enhance skills and productivity.
• Drive sales through strategic leadership, tracking, and reporting.
• Develop and implement marketing strategies to increase client engagement and revenue.
• Lead initiatives to boost membership sales, service packages, and product sales.
• Coordinate facility schedules to maximize usage and efficiency.
• Maintain compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.

Requirements:

• Proven experience in leadership, with the ability to drive results through a team.
• Strong understanding of business operations, including scheduling, inventory management, and compliance with health and safety standards.
• Outstanding communication and interpersonal skills.
• Time management and organizational skills.
• Passionate about the spa industry and committed to delivering the highest quality of service.
• Ability to thrive in a fast-paced environment while maintaining a focus on continuous improvement.

All Hand & Stone employees must have a professional and friendly demeanor, maintain a front desk appearance, exhibit a positive attitude, and have flexible work hours, including nights and weekends.

What’s in it for you?

• Long term growth opportunities
• Competitive compensation
• Commission opportunities and generous bonuses
• Employee discounts