Spa Manager

Hand & Stone Franchise Corp; North Richland Hills (TX); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Commission opportunities

Long term growth opportunities

Employee discounts

Training & development

Employee discounts

Job summary

A renowned spa franchise is seeking a Spa Manager for its location in North Richland Hills, Texas. This role requires proven leadership and skills in both team management and client engagement. The Manager will oversee day-to-day operations to ensure exceptional customer satisfaction while driving sales and employee performance. Candidates must possess a strong business acumen and exceptional interpersonal skills, contributing positively to the fast-paced spa environment. Competitive compensation and growth opportunities are available.

Qualifications

• Proven experience in leadership with the ability to drive results through a team.
• Strong understanding of business operations, including inventory management.
• Ability to thrive in a fast-paced environment.
• Passion for spa services and guest satisfaction.
• Ability to open/close and manage store operations.

Responsibilities

• Oversee objections during sales and increase the membership base.
• Lead and motivate multiple teams of employees.
• Ensure high customer satisfaction and handle service complaints.
• Conduct regular team meetings, provide training, and foster a positive work environment.
• Maintain a high level of cleanliness and organization at all times.
• Conduct regular team meetings, provide training, and foster a positive work environment.
• Assess employee performance, providing feedback and coaching to enhance skills and productivity.
• Drive sales through strategic leadership, tracking, and reporting.
• Develop and implement marketing strategies to increase client engagement and revenue.
• Lead initiatives to boost membership sales, service packages, and product sales.
• Coordinate facility schedules to maximize usage and efficiency.
• Maintain compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.

Skills

Leadership

Communication

Time management

Organizational skills

Customer service

Sales strategy

Job description

Benefits:

• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development

Now Hiring Spa Manager!

Hand & Stone Massage and Facial Spa is seeking an experienced Spa Manager for the Southlake area! Our ideal Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation.

Responsibilities:

• Overcome objections during the sales process and increase the membership base.
• Lead, manage, and motivate multiple teams of employees, including massage therapists, estheticians, and front desk associates.
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
• Ability to work independently as a key holder, opening and closing the store, managing inventory, cash drawer, scheduling, etc.
• Maintain a high level of cleanliness and organization at all times.
• Conduct regular team meetings, provide training, and foster a positive work environment.
• Assess employee performance, providing feedback and coaching to enhance skills and productivity.
• Drive sales through strategic leadership, tracking, and reporting.
• Develop and implement marketing strategies to increase client engagement and revenue.
• Lead initiatives to boost membership sales, service packages, and product sales.
• Coordinate facility schedules to maximize usage and efficiency.
• Maintain compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.

Requirements:

• Proven experience in leadership, with the ability to drive results through a team.
• Strong understanding of business operations, including scheduling, inventory management, and compliance with health and safety standards.
• Outstanding communication and interpersonal skills.
• Time management and organizational skills.
• Passionate about the spa industry and committed to delivering the highest quality of service.
• Ability to thrive in a fast-paced environment while maintaining a focus on continuous improvement.

All Hand & Stone employees must have a professional and friendly demeanor, a positive attitude, and flexible work hours, including nights and weekends.

What’s in it for you?

• Long term growth opportunities
• Competitive compensation
• Commission opportunities and generous bonuses
• Employee discounts