Spa Manager

Hand & Stone - 1221 E State Hwy 114 - Southlake, TX; Southlake (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Commission opportunities and generous bonuses

Job summary

A leading Spa and Wellness center in Southlake is seeking an experienced Spa Manager. The role involves leading multiple teams, ensuring high customer satisfaction, and developing marketing strategies to boost engagement and sales. Ideal candidates should possess strong leadership, communication skills, and a passion for the spa industry. This position offers long-term growth opportunities, competitive compensation, and flexibility with work hours including nights and weekends.

Qualifications

• Proven experience in leadership with the ability to drive results.
• Strong understanding of business operations.
• Outstanding communication and interpersonal skills.

Responsibilities

• Overcome objections during the sales process.
• Lead, manage, and motivate multiple teams.
• Ensure high customer satisfaction and address complaints.
• Manage inventory, cash drawer, and scheduling.
• Conduct team meetings and provide training.

Skills

Leadership

Customer service

Time management

Communication

Organization

Job description

Benefits:

• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development

Now Hiring Spa Manager!

Hand & Stone Massage and Facial Spa is seeking an experienced Spa Manager for the Southlake area! Our ideal Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation.

Responsibilities:

• Overcome objections during the sales process and increase the membership base.
• Lead, manage, and motivate multiple teams of employees, including massage therapists, estheticians, and front desk associates.
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
• Ability to work independently as a key holder, opening and closing the store, managing inventory, cash drawer, scheduling, etc.
• Maintain a high level of cleanliness and organization at all times.
• Conduct regular team meetings, provide training, and foster a positive work environment.
• Assess employee performance, providing feedback and coaching to enhance skills and productivity.
• Drive sales through strategic leadership, tracking, and reporting.
• Develop and implement marketing strategies to increase client engagement and revenue.
• Lead initiatives to boost membership sales, service packages, and product sales.
• Coordinate facility schedules to maximize usage and efficiency.
• Maintain compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.

Requirements:

• Proven experience in leadership, with the ability to drive results through a team.
• Strong understanding of business operations, including scheduling, inventory management, and compliance with health and safety standards.
• Outstanding communication and interpersonal skills.
• Time management and organizational skills.
• Passionate about the spa industry and committed to delivering the highest quality of service.
• Ability to thrive in a fast-paced environment while maintaining a focus on continuous improvement.

All Hand & Stone employees must have a professional and friendly demeanor, a positive attitude, and flexible work hours, including nights and weekends.

What’s in it for you?

• Long term growth opportunities
• Competitive compensation
• Commission opportunities and generous bonuses
• Employee discounts