Assistant Spa Manager

Hand & Stone - Fort Worth & N. Richland Hills; Euless (TX); On-site; USD 57,859,000 - 82,656,000; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Paid time off

Training & development

Commission opportunities

Bonus potential

Job summary

A leading spa service provider is seeking an experienced Assistant Spa Manager for their Euless location. The ideal candidate will lead multiple teams, enhance sales, and ensure outstanding customer service. Responsibilities include front desk operations, training staff, and maintaining compliance with policies. Candidates should possess strong leadership, communication, and organizational skills, with a passion for the spa industry and a commitment to quality service. Competitive compensation and opportunities for growth are offered.

Qualifications

• Proven experience in leadership, capable of driving results through a team.
• Outstanding communication and interpersonal skills.
• Ability to thrive in a fast-paced environment while focusing on continuous improvement.
• Passionate about the spa industry and delivering high-quality service.

Responsibilities

• Oversee front desk operations and all activities related to sales.
• Lead, manage, and motivate teams of employees.
• Ensure outstanding customer service and maintain guest-friendly environment.
• Assist in training new team members and evaluate performance.
• Drive sales through strategic leadership and maintain compliance with all policies.

Skills

Leadership

Communication

Time management

Organizational skills

Customer service

Spa industry knowledge

Job description

Benefits

• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Hand & Stone Massage and Facial Spa is seeking an experienced Assistant Spa Manager for our Euless spa! Our ideal ASM will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation.

Responsibilities

• Overcome objections during the sales process and increase the membership base.
• Lead, manage, and motivate multiple teams of employees, including massage therapists, estheticians, and front desk associates.
• Oversee front desk operations and all activities related to sales.
• Ensure that each guest receives outstanding customer service by provided a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service.
• Accurately and efficiently complete all sales transactions and maintain proper cash accounting at Point of Sale registers.
• Assist in training new team members and continually evaluate and react to performance issues.
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
• Ability to work independently as a key holder, opening and closing the store, managing inventory, cash drawer, etc.
• Maintain a high level of cleanliness and organization at all times.
• Provide training, and foster a positive work environment.
• Assess employee performance, providing feedback and coaching to enhance skills and productivity.
• Drive sales through strategic leadership, tracking, and reporting.
• Maintain compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.

Requirements

• Proven experience in leadership, with the ability to drive results through a team.
• Outstanding communication and interpersonal skills.
• Time management and organizational skills.
• Passionate about the spa industry and committed to delivering the highest quality of service.
• Ability to thrive in a fast-paced environment while maintaining a focus on continuous improvement.

All Hand & Stone employees must have a professional and friendly demeanor, a positive attitude, and flexible work hours, including nights and weekends.

What’s in it for you?

• Long term growth opportunities
• Competitive compensation
• Commission opportunities and generous bonuses
• Employee discounts

Benefits

• Hourly pay PLUS commission
• Ongoing training
• Bonus potential!
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off