Spa Manager

Hand & Stone - Fort Worth & N. Richland Hills; North Richland Hills (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Commission opportunities and generous bonuses

Job summary

A leading spa service provider in North Richland Hills is seeking an experienced Spa Manager to oversee operations, ensure customer satisfaction, and lead a team of professionals. The ideal candidate will have strong leadership skills, a passion for the spa industry, and experience in business operations. This role offers competitive compensation, growth opportunities, and a positive work environment, making it an excellent choice for those looking to thrive in a dynamic setting.

Qualifications

• Proven experience in leadership and team management.
• Strong understanding of business operations including scheduling and inventory management.
• Passionate about the spa industry and delivering high-quality service.

Responsibilities

• Lead and motivate teams of employees to enhance performance.
• Ensure high customer satisfaction and address complaints.
• Drive sales through strategic leadership and marketing initiatives.
• Maintain cleanliness and organization in the facility.

Skills

Leadership

Communication

Time management

Organizational skills

Sales strategies

Job description

Benefits:

• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development

Now Hiring Spa Manager!

Hand & Stone Massage and Facial Spa is seeking an experienced Spa Manager for the Southlake area! Our ideal Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation.

Responsibilities:

• Overcome objections during the sales process and increase the membership base.
• Lead, manage, and motivate multiple teams of employees, including massage therapists, estheticians, and front desk associates.
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
• Ability to work independently as a key holder, opening and closing the store, managing inventory, cash drawer, scheduling, etc.
• Maintain a high level of cleanliness and organization at all times.
• Conduct regular team meetings, provide training, and foster a positive work environment.
• Assess employee performance, providing feedback and coaching to enhance skills and productivity.
• Drive sales through strategic leadership, tracking, and reporting.
• Develop and implement marketing strategies to increase client engagement and revenue.
• Lead initiatives to boost membership sales, service packages, and product sales.
• Coordinate facility schedules to maximize usage and efficiency.
• Maintain compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.

Requirements:

• Proven experience in leadership, with the ability to drive results through a team.
• Strong understanding of business operations, including scheduling, inventory management, and compliance with health and safety standards.
• Outstanding communication and interpersonal skills.
• Time management and organizational skills.
• Passionate about the spa industry and committed to delivering the highest quality of service.
• Ability to thrive in a fast-paced environment while maintaining a focus on continuous improvement.

All Hand & Stone employees must have a professional and friendly demeanor, a positive attitude, and flexible work hours, including nights and weekends.

What’s in it for you?

• Long term growth opportunities
• Competitive compensation
• Commission opportunities and generous bonuses
• Employee discounts