Spa Manager

Hand & Stone Massage and Facial Spa; Southlake (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Employee discounts

Job summary

Hand & Stone Massage and Facial Spa is seeking an experienced Spa Manager for the Southlake area. The ideal candidate will guide staff to operate with peak efficiency through coordination, communication, and cooperation, driving sales, memberships, and service packages.

You will lead multiple teams, ensure customer satisfaction, handle scheduling, inventory, and store operations as a key holder. Strong leadership and a passion for the spa industry are essential to succeed in this fast-paced

Qualifications

• Proven leadership experience in a managerial role.
• Strong sales-oriented mindset with ability to drive memberships and packages.
• Excellent communication and interpersonal skills.
• Ability to train, coach, and motivate a diverse team.

Responsibilities

• Overcome objections during the sales process and increase the membership base.
• Lead, manage, and motivate multiple teams, including therapists and front desk staff.
• Ensure high customer satisfaction and address complaints promptly.
• Open/close duties, inventory control, scheduling, and cash handling as a key holder.
• Maintain cleanliness and organization at all times and conduct regular team meetings.

Skills

Leadership

Sales

Communication

Team motivation

Time management

Job description

Now Hiring Spa Manager!

Hand & Stone Massage and Facial Spa is seeking an experienced Spa Manager for the Southlake area! Our ideal Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation.

Benefits

• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development

Responsibilities

• Overcome objections during the sales process and increase the membership base.
• Lead, manage, and motivate multiple teams of employees, including massage therapists, estheticians, and front desk associates.
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
• Ability to work independently as a key holder, opening and closing the store, managing inventory, cash drawer, scheduling, etc.
• Maintain a high level of cleanliness and organization at all times.
• Conduct regular team meetings, provide training, and foster a positive work environment.
• Assess employee performance, providing feedback and coaching to enhance skills and productivity.
• Drive sales through strategic leadership, tracking, and reporting.
• Develop and implement marketing strategies to increase client engagement and revenue.
• Lead initiatives to boost membership sales, service packages, and product sales.
• Coordinate facility schedules to maximize usage and efficiency.
• Maintain compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.

Requirements

• Proven experience in leadership, with the ability to drive results through a team.
• Strong understanding of business operations, including scheduling, inventory management, and compliance with health and safety standards.
• Outstanding communication and interpersonal skills.
• Time management and organizational skills.
• Passionate about the spa industry and committed to delivering the highest quality of service.
• Ability to thrive in a fast-paced environment while maintaining a focus on continuous improvement.

All Hand & Stone employees must have a professional and friendly demeanor, maintain a front desk appearance, exhibit a positive attitude, and have flexible work hours, including nights and weekends.

What’s in it for you?

• Long term growth opportunities
• Competitive compensation
• Commission opportunities and generous bonuses
• Employee discounts

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.