Assistant Manager

Hand & Stone Massage and Facial Spa; Alaska; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

401(k)

Bonus based on performance

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spa is seeking a motivated Assistant Spa Manager in Sunrise-Sawgrass to lead daily operations, drive membership growth, and coach the front desk team. This hands-on leadership role focuses on guest services, sales performance, and maintaining a high-standard spa environment.

The ideal candidate thrives in a coaching-driven, sales-focused setting and is ready to grow into larger leadership responsibilities.

Qualifications

• Minimum of 2 years of sales, customer service, front desk, retail, hospitality, or leadership experience preferred.
• Experience in a membership-based business is strongly preferred.
• Comfortable selling memberships and coaching others to sell.
• Strong communication, organization, and follow-through.
• Professional, dependable, and punctual.
• Comfortable using reports, booking software, and point-of-sale systems.
• Zenoti experience is a plus.
• Bilingual English and Spanish is a plus.

Responsibilities

• Support membership sales, conversion, retention, and guest follow-up.
• Coach Spa Associates on membership value, objection handling, and closing.
• Help manage the front desk during peak business hours.
• Assist with appointment booking, confirmations, prebooking, and filling cancellations.
• Support gift card, retail, enhancement, and package sales.
• Monitor daily goals and communicate results to the team.
• Assist with opening, closing, cash handling, deposits, and front desk standards.
• Help maintain provider schedule productivity and reduce open appointment time.
• Support hiring, onboarding, training, and coaching Spa Associates.
• Resolve guest concerns professionally.
• Maintain a clean, organized, professional, and brand-compliant spa.
• Lead by example with urgency, professionalism, and accountability.

Skills

Sales/Customer service

Membership selling

Staff coaching

Front desk leadership

Communication

POS/booking software

Zenoti

Bilingual EN/ES (plus)

Tools

Zenoti

Job description

Benefits:

• Free uniforms


• Opportunity for advancement


• Training & development


• Wellness resources


• 401(k)


• Bonus based on performance


• Flexible schedule

Hand & Stone Massage and Facial Spa in Sunrise-Sawgrass is hiring a motivated, sales-focused
Assistant Spa Manager to support daily operations, membership growth, front desk performance, and team accountability.

This is a hands-on leadership role for someone who enjoys coaching a team, helping guests, driving sales, and keeping the spa running smoothly.

This position is ideal for a strong front desk leader, sales associate, retail supervisor, fitness sales professional, or assistant manager who is ready to grow into a larger leadership role.

Compensation and Benefits

• $18–$20 per hour, based on experience


• Commission opportunities


• Performance bonus opportunities


• Paid training and ongoing coaching


• Complimentary monthly massage or facial


• Employee discounts on services and retail products


• Growth opportunity into Spa Manager or other leadership roles

Key Responsibilities

• Support membership sales, conversion, retention, and guest follow-up


• Coach Spa Associates on membership value, objection handling, and closing


• Help manage the front desk during peak business hours


• Assist with appointment booking, confirmations, prebooking, and filling cancellations


• Support gift card, retail, enhancement, and package sales


• Monitor daily goals and communicate results to the team


• Assist with opening, closing, cash handling, deposits, and front desk standards


• Help maintain provider schedule productivity and reduce open appointment time


• Support hiring, onboarding, training, and coaching Spa Associates


• Resolve guest concerns professionally


• Maintain a clean, organized, professional, and brand-compliant spa


• Lead by example with urgency, professionalism, and accountability

Qualifications

• Minimum of 2 years of sales, customer service, front desk, retail, hospitality, or leadership experience preferred


• Experience in a membership-based business is strongly preferred


• Comfortable selling memberships and coaching others to sell


• Strong communication, organization, and follow-through


• Professional, dependable, and punctual


• Comfortable using reports, booking software, and point-of-sale systems


• Zenoti experience is a plus


• Bilingual English and Spanish is a plus

Schedule Requirements

Applicants must be available based on spa needs, including
evenings, weekends, peak appointment periods, and some holidays.

This role requires leadership presence during busy times, not just weekday office hours.

Compensation

$18.00 - $20.00 per hour

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.