Assistant Spa Manager

Hand & Stone Massage and Facial Spa; Austin (TX); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Vacation

Flexible Scheduling

Employee Discounts

Rewards Program

Referral Bonuses

Growth Opportunities

Job summary

Hand & Stone Massage and Facial Spa in South Austin is seeking an energetic Assistant Spa Manager to join our leadership team. You will work with Spa Associates and the Spa Manager to lead the team, drive memberships and retail sales, and keep daily operations running smoothly.

The ideal candidate brings positive energy, confidence, organization, and a passion for helping people. Prior leadership, retail, hospitality, or sales experience is preferred, with strong communication and a genuine

Qualifications

• Leadership experience in team settings and coaching.
• Retail or sales background with a guest-facing mindset.
• Strong customer-service skills and communication.

Responsibilities

• Create a welcoming guest experience for every visitor.
• Answer phones, schedule appointments, and assist guests with questions.
• Educate guests on memberships, services, enhancements, and products.
• Drive membership and spa package sales.
• Support front desk team to reach goals and maintain operations.
• Assist with daily spa operations, scheduling, inventory, payroll and reporting.
• Maintain an organized, professional spa environment.
• Address guest concerns and resolve issues to ensure satisfaction.
• Coaches and develops team members with the Spa Manager.
• Ensure therapists and estheticians receive needed support for great experiences.

Skills

Leadership experience

Retail experience

Hospitality experience

Sales experience

Customer service

Tools

Spa software

POS system

Job description

Hand & Stone Massage and Facial Spa in South Austin is looking for an energetic, people-focused Assistant Spa Manager to join our leadership team!

If you’re someone who loves connecting with people, thrives in a busy environment, and enjoys helping a team succeed, this could be a great fit for you.

Our Assistant Spa Manager plays an important role in both the guest experience and the day-to-day success of the spa. You’ll work alongside our Spa Associates at the front desk while also partnering with the Spa Manager to help lead the team, drive membership and retail sales, and keep daily operations running smoothly.

What You’ll Do

• Create a welcoming, positive experience for every guest who walks through our doors
• Answer phones, schedule appointments, and assist guests with questions
• Educate guests on memberships, services, enhancements, and retail products
• Help drive membership and spa package sales
• Support and motivate the front desk team to reach individual and spa goals
• Assist with daily spa operations, scheduling, inventory, payroll, and reporting
• Help maintain an organized, professional, and upbeat spa environment
• Assist with guest concerns and find solutions that leave our clients feeling valued
• Partner with the Spa Manager to coach, develop, and hold team members accountable
• Help ensure our Massage Therapists and Estheticians have the support they need to provide an exceptional experience

Who We’re Looking For

We’re looking for someone who brings positive energy, confidence, organization, and a genuine enjoyment of working with people.

Our ideal candidate has:

• Previous leadership, retail, hospitality, or sales experience
• A strong sales mindset and comfort talking with guests about memberships and services
• A naturally friendly and enthusiastic personality
• Strong communication and customer-service skills
• The ability to coach and encourage others while also taking direction
• Excellent organization and time-management skills
• Confidence handling multiple priorities in a busy environment
• Basic computer skills; experience with spa or appointment-booking software is a plus
• An interest in massage, skincare, health, and wellness
• Availability to work a flexible schedule including days, evenings, weekends, and some holidays

Previous spa experience is a plus, but great leadership, sales ability, and the right personality are just as important to us.

What We Offer

• Medical, Dental & Vision Insurance
• 401(k)
• Supplemental Insurance
• Paid Vacation
• Flexible Scheduling
• Employee Discounts on Services & Products
• Employee Rewards Program
• Employee Referral Bonuses
• Opportunities to grow within an established spa organization
• A team environment where great performance and great attitudes are recognized

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.