Spa Manager

Hand & Stone - Avondale; Avondale (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus based on performance

Free food & snacks

Company parties

Competitive salary

Free uniforms

Opportunity for advancement

Training & development

Employee discounts

Flexible schedule

Job summary

Hand and Stone Massage and Facial Spa Avondale is seeking a full-time Spa Manager who is goal oriented and growth minded. The ideal candidate has a proven background in sales management, spa operations, and customer service to lead our Avondale spa team to deliver exceptional guest experiences.

Responsibilities include coaching staff, driving memberships, scheduling optimization, and maintaining high service standards while expanding the brand presence in the local market.

Qualifications

• 2 to 3 years management experience in the salon/spa, retail, or hospitality industry.
• Flexible schedule – nights and weekends.
• Passion for promoting the benefits of massage and skin care services.
• Ability to manage different roles and personalities.
• Strong and clear communication skills.
• A strong team player with the ability to work independently under minimal supervision.

Responsibilities

• Coach and motivate spa team to educate and delight clients for memberships.
• Drive revenue via scheduling, marketing and upgrading services.
• Recruit and build a passionate spa team.
• Deliver consistently excellent client experience and operations.

Skills

Spa management

Sales leadership

Customer service

Operations management

Team leadership

Job description

Benefits:

• Bonus based on performance


• Free food & snacks


• Company parties


• Competitive salary


• Free uniforms


• Opportunity for advancement


• Training & development


• Employee discounts


• Flexible schedule

Hand and Stone Massage and Facial Spa in is seeking a full-time spa manager for our spa. The ideal spa manager candidate is goal oriented, and growth minded with a proven background in sales management, spa operations, and customer service.

Spa Manager Performance will be based on the following metrics:

• Membership Conversion – you understand how to coach and motivate your spa team to educate and delight your clients, so they join our Life Style Program.


• Revenue – you understand how to drive revenue via scheduling, marketing and upgrading services.


• Recruiting – you are passionate about building a team of passionate spa professionals!


• Operations – you measure and deliver results, create a strong member base, and deliver a consistently excellent client experience!

What you need to succeed in this role:

• 2 to 3 years management experience in the salon/spa, retail, or hospitality industry


• Flexible schedule – this role requires a variety of hours including nights and weekends.


• Passion for promoting the benefits of massage and skin care services.


• Ability to manage different roles and personalities.


• Strong and clear communication skills


• A strong team player with the ability to work independently under minimal supervision

What’s in it for you?

• Additional incentive bonuses on gift card goals for the holiday season.


• Paid Sick


• Spa Membership

About our spa:

As a franchise model, Hand and Stone Massage and Facial Spa in Avondale is independently owned and operated, with the national brand awareness of a leading company in the wellness industry.