Spa Manager

Chris Baily; New York (NY); On-site; USD 58,000 - 72,000; Full time

Benefits offered by this job

Performance-based bonuses

Employee discounts on services and ret

Free membership at our location

Career growth opportunities

Job summary

Hand & Stone Williamsburg is seeking a Spa Manager who combines business leadership with a passion for wellness. You will lead a team, coach staff, and partner with ownership to grow the local spa while delivering exceptional guest experiences.

The role emphasizes sales coaching, member conversions, and ongoing staff development, with a schedule that includes evenings and at least one weekend day. Join a supportive ownership culture and advance within the Hand & Stone network.

Qualifications

• 3-5 years of management experience in spa, salon, wellness, hospitality, or retail.
• Sales-focused with a proven track record of hitting goals.
• Knowledge of skincare and massage services (or eagerness to learn and promote).
• Flexible schedule including evenings and at least one weekend day.
• Natural leader with strong communication and problem-solving abilities.

Responsibilities

• Lead and develop front desk staff and service providers to hit individual and team goals.
• Coach team to sell memberships, upgrades, and retail while driving promotions and revenue.
• Oversee spa operations, scheduling, inventory, and reporting to ensure a consistent guest experience.
• Assist with recruiting, onboarding, scheduling, and staff engagement.

Skills

Leadership

Sales skills

Team development

Communication

Problem-solving

Spa/Wellness knowledge

Job description

Spa Manager | Hand & Stone: Williamsburg, Brooklyn

Be the Right Hand in Wellness. Lead with Heart. Grow with Us.At Hand & Stone Williamsburg, we’re seeking a Spa Manager who is more than just a manager — we’re looking for a business-minded leader, sales coach, and people champion to help us build something exceptional. This is an opportunity to work hand-in-hand with ownership and play a pivotal role in the continued growth and success of a thriving spa in the heart of Brooklyn.If you’re someone who thrives in a dynamic environment, loves developing talent, and has a passion for beauty and wellness, this is the role for you.

Spa Manager Performance will be based on the following metrics:

Leadership & Team Development

• Serve as a right-hand to ownership—partner on strategy, growth, and day-to-day execution
• Train, mentor, and inspire front desk staff and service providers to achieve individual and team goals
• Cultivate a supportive, sales-driven, and high-performance culture

Sales & Membership Conversion

• Lead by example in educating clients on our wellness offerings and Lifestyle Program
• Coach your team to confidently sell memberships, upgrades, and retail products
• Implement promotions and strategies to consistently drive revenue

Spa Operations & Client Experience

• Oversee front desk operations, scheduling, inventory, and reporting
• Ensure every client receives an exceptional, consistent, and personalized experience
• Track performance metrics and execute improvements as needed

Recruiting & Staffing

• Build and maintain a passionate team of licensed professionals and spa associates
• Assist with onboarding, scheduling, and ensuring team engagement

What We’re Looking For:

• 3-5 years of management experience(spa, salon, wellness, hospitality, or retail preferred)
• Sales-focused mindset with a proven track record of hitting goals
• Knowledge of skincare and massage services (or eager to learn and promote them)
• Flexible schedule including evenings and at least one weekend day
• Natural leader, exceptional communicator, and problem-solver

Compensation & Benefits:

• Salary Range: $58,000-$72,000 (commensurate with experience)
• Performance-based bonuses
• Employee discountson services and retail
• Freemembership at our location (massage or facial monthly)
• Supportive and empowering ownership culture
• Career growth opportunities within the Hand & Stone network

Franchise Disclosure This location is independently owned and operated. All employment decisions are made by the franchise owner and not by Hand & Stone Corporate.