Spa Associate

Hand & Stone Massage and Facial Spa; New York (NY); On-site; USD 20,664 - 24,796; Part time

Benefits offered by this job

Hourly pay with commission opportunities

Performance-based incentives

Employee discounts on services

Complimentary spa services

Job summary

A wellness spa in Brooklyn is seeking a motivated Front Desk Sales Associate. This role involves selling memberships, managing appointments, and providing excellent customer service. Ideal candidates will have previous sales or customer service experience, strong communication skills, and the ability to work in a fast-paced environment. Flexible scheduling options are available, along with performance incentives and team support.

Qualifications

• 18 years of age or older.
• Previous sales or customer service experience preferred.
• Comfortable using scheduling and POS software.

Responsibilities

• Present and sell spa memberships and services.
• Manage appointment scheduling and client profiles.
• Build strong relationships with returning guests.

Skills

Customer service

Sales experience

Communication skills

Organizational skills

Education

High school diploma or equivalent

Tools

Zenoti

Job description

Direct message the job poster from Hand & Stone Massage and Facial Spa

Owner & Operator, Hand and Stone Massage and Facial Spa

Hand & Stone Massage and Facial Spa – Williamsburg, Brooklyn

About the Position

Hand & Stone Massage and Facial Spa in Williamsburg is seeking a motivated Front Desk Sales Associate to join our team. This role is ideal for someone who enjoys working directly with clients, understands service-based sales, and takes pride in delivering a seamless, welcoming spa experience from start to finish.

If you are confident communicating with guests, comfortable recommending memberships and services, and enjoy a fast-paced wellness environment, we’d love to connect.

What We’re Looking For

• Experience in a spa, salon, fitness studio, or hospitality front desk preferred
• Background in sales, memberships, or client-facing service roles
• Familiarity with spa booking or POS systems; Zenoti platform experience strongly preferred
• Availability to work a flexible schedule, including evenings and weekends
• Professional, dependable, and detail-oriented

Key Responsibilities

• Present and sell spa memberships, services, and retail products
• Create a positive and professional first impression for all guests, with the goal of converting first-time prospects and leads into recurring members
• Manage appointment scheduling, client profiles, and payments using Zenoti
• Educate clients on services, enhancements, and current promotions
• Build strong relationships with returning guests and members
• Maintain an organized, clean, and welcoming front desk area
• Support management and team goals related to sales performance and guest satisfaction

What We Provide

• Hourly pay with additional commission opportunities
• Performance-based incentives and team contests
• Ongoing training and support
• Opportunities for advancement within the spa
• Flexible scheduling for part-time and full-time team members
• Supportive, team-oriented work environment
• Employee discounts on services, retail products, and gift cards
• 4 complimentary spa services per year
• Employee referral bonus program

Qualifications

• 18 years of age or older
• High school diploma or equivalent
• Previous sales or customer service experience preferred
• Comfortable using scheduling and POS software (Zenoti experience a plus)
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a busy environment
• Reliable, professional, and able to work independently or as part of a team

This location is independently owned and operated. All employment decisions are made by the franchise owner and not by Hand & Stone Corporate.